[Astounded]

Here’s a question: If you walk into a shop and buy a lawnmower, get it home and find it does not work, do you expect to be able to a) return it for a refund or to get it fixed, ie by speaking to someone, or to be referred to the merchants ‘community’ – where other people who have also bought non working lawnmowers can chat about how awful the merchant’s service is? We seem to expect this from IT retailers but it is not what I expect from a bank. But it only happens because we allow it.

“Head over to our Community to ask questions, find answers to common queries, leave feedback on your experiences and make suggestions on how we can improve.”

The bank knows very well how it can improve its customer service – like all banks – put less money in the pockets of the Execs and pay for a few more people to answer telephones. Very simple. Would the bank like to comment?

[ChristopherP]

@Astounded Hey there, thanks for getting in touch.

Which department are you looking to speak with?