We are aware that a number of our customers are affected by Monarch Airlines going into administration and we are working hard to support all customers affected. Credit and debit card customers who have booked flights with Monarch from 15th December 2016 onwards can usually file a request for a Chargeback in this instance. This means that if a service is not provided, the card transaction can be reversed and customers refunded. Customers who booked on or before 14th December 2016 will need to claim directly with ATOL or the CAA.