For some time I have been unable to use my Tesco credit card for online purchases. It is always declined, even on the Tesco groceries website, it does work instore however. I have therefore missed out on a lot of Clubcard points, by having to use another credit card. I notice from this forum that it has happened to many others. Is there a way to reboot this card? I phoned customer services a while ago now and was told the problem lay with the retailer. I find it difficult to believe this, as my other credit cards work fine online.
Thanks for the reply. You are right about using another form of payment.. My question is, what steps can I take to enable me to use my Tesco Bank credit card online again? Contacting customer services did not give me a solution.
@Riverside18 When you called our customer service team, did they check the '3d secure' on your card? If that isn't active then that could be what is causing the issue with your online transactions. Our team would be able to activate that on the call for you and you can then try your online purchase again and it should go through after you verify it through the mobile app.
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Tesco Bank Community Terms of Service v 1.0
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EmployeeHi @Riverside18, I'm sorry about this. It is correct, you would need to contact the retailer to see if they can accept another form of payment.
18-01-23 14:50Thanks for the reply. You are right about using another form of payment.. My question is, what steps can I take to enable me to use my Tesco Bank credit card online again? Contacting customer services did not give me a solution.
KeiganM
KellyT