I have a credit card from Tesco.
A retailer (Robert Dyas) provided a refund on a purchase but that has not gone into my transactions yet.
The refund was issued on 3rd January 2024, and was for £22.99. I received a "credit memo" refund receipt from the retailer the same day.
So it is now beyond the 3-5 working days since the refund was allegedly issued that they suggested I allow for the payment to reach my account.
I contacted them again yesterday but they just confirmed that they had processed it on 3rd January.
Who else can I contact to understand the status of the refund.
It occurred to me that as the refund was for an old purchase back in January 2022, the refund may have been issued to my previous credit card (i.e. same credit card number, but different start/end dates). I decided to call Tesco bank customer services on 0345 300 4278.
The customer service assistant has now moved the refund onto my current card. It hasn't shown up on my transactions just yet though. I'll have to check again later.
The refund hasn't yet shown up in my account online transactions. I'll wait until the next statement is prepared to see if it appears then. Would be nice to see an FAQ that set out what to expect in cases like this.
No it hasn't yet. I am just waiting until the next statement is prepared to see if it appears in that. I read a thread where someone had been advised to do that. The statement is due in several days' time.
I have now had my new statement, but the refund is not on there. So I am now at a loss as to what to do, having already called customer services back in January where the advisor claimed that they had moved the refund onto my current card.
@pat_w I'm sorry to hear you've still not received your refund. So we can check this for you, please send a private message to @Tesco-Bank using this link.
It transpires that the refund issued on 3rd January 2024 had never reached Tesco Bank Credit Card.
After multiple further emails from me to the retailer, they (the retailer) finally disclosed that there had been an issue with the WorldPay system. The retailer has now refunded me using a bank transfer to my bank account, and I have received it!
This does show that persistence pays off, but it should really not have taken this long!
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
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