Ok, so I have registered for clubcard pay +, I’ve received and set my new card up on my phone for Apple Pay as I don’t always remember to take physical cards out with me, when I’ve used it, it doesn’t tap for the clubcard it just goes straight to payment, therefore charging me full price and not adding points. Do I need to use my physical card for this? Also it seems I have a new clubcard attached to my clubcard pay+ card and not my original clubcard number, the numbers are different on my cards. Please help because it’s giving me a stressful time.
To answer your first question, when using Apple Pay, you don't collect Clubcard points or benefit from any Clubcard offers. When shopping in Tesco, the Clubcard itself needs to be presented before payment. However, this doesn't mean that you need to carry a physical card with you, you can download the Tesco app from the app store and use the Clubcard QR code within the app before paying 😊
If you are shopping outside of Tesco, then you will need to carry the physical Clubcard Pay + card with you in order to benefit from collecting any points.
Additionally, in order to merge your new Clubcard number to your original Clubcard number and account, please contact Clubcard directly using this link;
Do you have Whatsapp? If you click the link again, then click 'Clubcard and Clubcard Plus', at the right hand side of that dropdown there's a Whatsapp icon for you to start a conversation with them 😊 the telephone number is also on that dropdown if you would prefer to call them!
I started a WhatsApp conversation with someone who was helping but then someone else came along and told me I was in the wrong department…he didn’t have a clue what I was talking about. I’ll try and find the number and call them, thank you.
@Lynseywillson80 Sorry you weren't able to get this sorted via WhatsApp. You can call the team directly on 0800 591 688 (Monday-Friday: 8am-8pm, Saturday: 9am-6pm) and they'll be happy to help. I hope you get it all sorted 😊 - Chris
That’s ok, it’s not your fault. I’ve managed to call through and my problem is solved. It seems the double points are added by Tesco bank and not directly by Tesco when you make purchases but they won’t show on your receipt and will be added to the account (check app) after 3/4 business days. 🤩🤩 **and breathe ….. 🙌🏼
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Tesco Bank Community Terms of Service v 1.0
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Helper
03-08-23 07:53I can’t seem to contact clubcard, it takes me round in circles, is there a phone number I can call?
AmyM
Tesco-Bank
