Hi @civiliansmith, I'm really sorry about this. Please give our team a quick call and they can assist with that. They can be contacted on 0345 300 3511 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm).
Was told it was a security step - every so often the credit card is refused using the tap and pay method and therefore requires the card to be reactivated by inserting in a machine and entering the PIN. Trying to use the card on Google pay coincided with such a moment. Having made the purchase with my card reset the tap and pay. I was assured it was fine for the next time. It does actually mean that the card has to be carried at all times to clear the 'block' in the future - which sort of negates the benefit of paying by phone........
It does actually mean that the card has to be carried at all times to clear the 'block' in the future - which sort of negates the benefit of paying by phone........
Had an Email from Google Wallet,
" We have resolved your payment card issue " and
" You are receiving this email because we have noticed that you may have recently had issues using your Mastercard for contactless payments. We wanted to let you know that the issue has been resolved. You can now continue using your card again"
without me having contacted them so obviously it was a big system issue that they had automatically picked up on.
Used the card with GW today with no problems and not having done a C&P transaction.
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Fresh Eyes
15-11-22 18:02@civiliansmith Exactly the same issue but was already using Google Wallet (aka Google Pay).
22-11-22 11:28Had an Email from Google Wallet,
KeiganM
