We may lock your PayQwiq account if we suspect that any payments on your account may be fraudulent. If we have locked your account please call us on 0330 123 0304 (Monday to Friday from 8am-8pm, Saturday from 9am-6pm and Sunday from 10am-6pm). To keep your account safe, we will ask you a few security questions when you call us. Once we've verified your identity, we will get your account back up and running.
PayQwiq is a mobile payment service that lets you pay for your shopping in Tesco and earn Clubcard points using just your phone. Not only that, but you can also redeem your digital coupons automatically when you pay with PayQwiq. So - even if you forget your wallet or purse, it doesn't matter, you can still pay!
When you set up your PayQwiq account, your Clubcard should be linked up automatically to the one you have set on your Tesco.com Groceries account. You can change the Clubcard linked to your PayQwiq account here. If you're still not collecting points, please call us on 0330 123 0250 (Monday to Saturday from 8am-8pm and Sunday from 9am-6pm) or email us at firstname.lastname@example.org.
You can update your PIN via the mobile app within 'Settings'. You'll need to know your existing PIN but if you've forgotten it there's a 'Forgotten PIN' link on the PIN entry page. You'll be asked to enter your Tesco Groceries sign-in details as a security measure before you can set a new PIN.
If you have a Tesco.com account, then you can just log in to PayQwiq with your Tesco.com username (email address) and password. Your Clubcard number will be automatically linked from your Tesco.com account to your PayQwiq account. If you don't have a Tesco.com account, then we'll create one for you when you register with PayQwiq, either in the app or at PayQwiq.com. If you've already got a Clubcard number, then you can enter this during the sign up process. If not, then we'll give you a new Clubcard number automatically.
PayQwiq has moved to become closer aligned to Tesco Bank. This means that the service is now governed by the financial regulations of the United Kingdom, which makes it even safer for customers. Apart from that, nothing's changed. We're still the same old us!