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Can I service my mortgage account online?

Yes, you can make changes to some elements of your mortgage account online when you log in to My Account. You can find out more about My Account by clicking on the “Manage your mortgage” tab at   


The Login button beyond 'Manage Your Mortgage' doesn't work, regardless which browser is used.  I also tried a month or so ago - it didn't work then either, and I've tried on both desktop and mobile.  So I can't log in as an existing mortgage customer.


(The link uses this URL

I am very sorry you’ve had trouble with this @roquelaur, although thank you for bringing it to our attention. I will highlight this with our Mortgage team and be back in touch with more info as soon as I can.


How do I register for on line to manage my mortgage ? i seem to be going round in circles trying to find it

Hi @HartGreenwood, I'm sorry to hear that you are having issues registering to manage your mortgage online. So we can resolve this for you, please call us on 0345 217 2050, we are open Mon - Fri 8am - 9pm and Sat 9am - 4pm.


I am very sorry we've not been back in touch with an update, @roquelaur. I'll chase this up for you! Can I just ask if you get as far as entering your email address and password? If so then we'll need you to private message our @CET account with your account number and email address to investigate this further. Or is it via the ‘Go to log in’ button that you first see won’t take you to the login page? 

@AshleighB thanks - it's on clicking Log In - ie I don't even get as far as being prompted for credentials.

I have sent a message from our CET account @roquelaur looking for some more information. Please get back in touch when you get a moment :-)