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How do I cancel a recurring payment?

In most cases you should be able to cancel the subscription or recurring payment by asking the company to stop it. You can also do this directly with us by calling Customer Services on 0345 300 4248 (open 24/7). We still recommend that you inform the company you are cancelling.

Please be aware that if we stop a recurring payment and you later decide to rejoin the subscription, then you will need to contact us to have the block removed.

If you have already cancelled the subscription with the company but they have continued to take payments, or you don't recognise the transaction, then please contact us.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Comments

Hi,

I have tried the telephone number above with no joy. Can you please arrange for any payments to Beer52 to be canclled. I have tried cancelling with them but they do not answer their calls.

 

Thanks,

 

Pam

Hi there, I'm afraid we can't arrange this for you here. I'll need to ask you to give us a call on the number provided above, sorry about that. We are receiving a high volume of calls at the moment, however one of our advisers will be with you as soon as possible - Ainsley

This is rubbish as I want to cancel an automated renewal and neither Tesco or the company concerned will answer their phones.  Auto renewal like this shouldn't be allowed!  You are forcing customers to renew as the company says it is by phone only (why?) then just don't answer the phone.  Shame on Green Flag!

Hi @hilslb, I'm sorry to hear this! If you're policy hasn't renewed yet please send a private message to @Tesco-Bank with your full name, DOB, postcode and policy number along with the fact that you would like to cancel your automatic renewal and we'll look into this for you. 

I NEED TO CANCEL A PAYMENT TO EE TOP UP VESTA IRL OF £10 PER MONTH

I HAVE TRIED TO CONTACT YOU BY PHONE BUT I WAS TOLD THAT THIS SERVICE IS NO LONGER AVAILABLE

PLEASE CONTACT ME A.S.A.P

ERIC

**sensitive info removed**      E MAIL   xxxxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Hi @excelsior, sorry to hear about this. Can you please let me know if this is a recurring payment on your account, and if you've been in touch with the company to stop the payment? Also, can you let me know what type of account you have? I'll then be able to point you in the right direction.