We were due to fly out to spain with Ryanair on 1st July. Despite FCO advice saying essential travel only the flight still went. Insurance is also void until restrictions are lifted so we didnt fly as per FCO advice. Rang Tesco who said I cant claim as the flight wasn't cancelled. Shouldn't the FCO take precedent over Ryanair?! We are nearly £1500 out of pocket
Hi I'm terribly sorry and very disappointed to hear about your issue, please allow me to do my utmost to help you. Please see clarification below on FCO travel advice, i must urge you to complete a dispute form, and proceed proceed with a claim under section 25.i have attached a link with the disputes form for you to complete.What happens if the government tells me not to travel?If the government issues guidance advising against travel, the airline will likely cancel the flightIf the merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch.
If they are not offering a refund, or you have been referred to your card issuer to make a claim, we may be able to reimburse you. Please download and complete our dispute form. Hope this helps,
Hi.. That's what I wanted to do but when I rang the credit card helpline she said I wasn't entitled to claim money back as it was only for flights that had been cancelled
Hi
I'm really so sorry to hear about your flight with Ryanair that went ahead yesterday.
You say your insurance is void, have you checked with them?
If your flight or holiday is still running and you have insurance, it MAY cover you.
If an FCO warning is in place at the time you’re due to travel (which you say it is), you’re likely to be able to claim on your insurance if your policy covers coronavirus cancellation, this will usually be the case if you took out the insurance and booked the trip before mid March, although it doesn’t apply to all policies so you would need to check.
Hope this is helpful and you can at least get some recompense
Take care and warm wishes
Hi again There is a procedure to follow, but i must re-iterate your eligibility to make a claim.If you have been REFUSED
a refund, then you must then allow 15 clear working days to elapse.Once this has elapsed, you are then entitled to make a claim for a refund against your credit card, due to FCO advice against travel under section 75.Please do not be deterred on this, you certainly have a valid claim. You should complete and save the attached "refund not received" claims form, save as a PDF file and attach to email :- [email protected] https://www.tescobank.com/assets/sec...eived-form.pdf Kind Regards,
Absolutely right to do so !If you are satisfied with the advice that i have provided to you.Please can you "accept as a solution" for acknowledgement.Kind Regards,
Hi I'm just wondering how you're getting on regarding claiming for your Ryanair reimbursement?Did you contact your insurance company?Or are you going to put a Section 75 claim in?Hope you are well.Warm wishes,
Hi. Sorry for the late reply. I am going to try a S75 although from what I hear its unlikely banks will take on Ryanair if flights haven't been cancelled, even though was against FCO advice. Crazy
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02-07-20 12:58Hi I'm terribly sorry and very disappointed to hear about your issue, please allow me to do my utmost to help you. Please see clarification below on FCO travel advice, i must urge you to complete a dispute form, and proceed proceed with a claim under section 25.i have attached a link with the disputes form for you to complete.What happens if the government tells me not to travel?If the government issues guidance advising against travel, the airline will likely cancel the flightIf the merchant is offering a refund, we would first ask you to allow them an opportunity to refund your credit card before getting in touch.
