I've just received new credit cards for me and my wife, after the clubcard hack scare. Cards are working online but don't work in the store with contactless or chip and pin. Have I missed something? Old cards now stopped.
Hi , sorry to hear that. There should be no issue using the cards in store. Did you try this before or after you used them online? Was it only in one store, or others? - Chris
My wife tried both contactless and chip and pin in one store. I tried contactless in another store. When it didn't work for me I used my old card which did work. A few days later had to update credit card in several online sites. I did this and the new account and details were accepted. Subsequently my wife again tried contactless and chip and pin which failed.
The card that failed is an additional card to my account although she has her account and that card hasn't been changed and still works. So problem is with my card and additional card.
Thanks for confirming this. The best option would be to call our team directly and they'll be able to get a new card issued out. They can be contacted on 0345 300 4278 (Mon - Sun: 8am to 7:30pm) - Keigan
I have rung this number several times and there is not an option to speak to someone nor to get a replacement card. Having entered my details the only option that seems right is 4, general enquiries and that only gives automated replies. None of the other options seem suitable. Can someone email me and I'll give all the details. Or is there a chat facility somewhere?
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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15-04-20 07:52My wife tried both contactless and chip and pin in one store. I tried contactless in another store. When it didn't work for me I used my old card which did work. A few days later had to update credit card in several online sites. I did this and the new account and details were accepted. Subsequently my wife again tried contactless and chip and pin which failed.
Tesco-Bank
