Anyone else experiencing delays in receiving a new credit card? I was approved end November and still waiting on my new card although I’m conscious the postal strikes may have severely impacted deliveries. It’s now 3 weeks since I was approved and still no card……
Hi @cxijack1973, thanks for getting in touch. Following a successful application, you should receive your PIN within 3-6 days followed by your card within 5-7 days, as we send the card and PIN separately. Due to the recent postal strikes, it may take slightly longer than usual for your card to arrive.
If it's been significantly longer than this since you applied then please give us a quick call on 0345 300 4278 (Mon - Fri: 8am to 9pm, Sat - Sun: 8am - 6pm) and my colleagues can send a new one to you. To speak to one of my colleagues, please choose option 2 and enter your security details, then press 0. If you don't have any details to hand, just press 0 and you will then be passed through. Sorry for any inconvenience caused.
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Staff
09-12-22 10:28Verified AnswerHi @cxijack1973, thanks for getting in touch. Following a successful application, you should receive your PIN within 3-6 days followed by your card within 5-7 days, as we send the card and PIN separately. Due to the recent postal strikes, it may take slightly longer than usual for your card to arrive.
17-12-22 16:54HUGH MACGREGOR , i order replcement my card on 09/12/2022 and its not coming , why iys take so long
AmyM