Hi, after I applied for a payment break on my credit card I received notification saying that it was received and to be processed ASAP. During this time I received the scary letters asking for payment And getting charges for late payments but after calling up you confirmed to ignore these letters as my payment break will be back dated to when I applied. I then got a letter saying you were taking away my 0% interest I had on balance transfers As I hadn’t paid my minimum payments. Again after a call you said nothing could be done yet but it would be returned to me along with my late payment fees when my payment break started.
Since, I have received the Refund on my late payment funds but never received my 0% interest back and I’m now overdrawn from all the extra interest you have taken from me.
Please help me to what I need to do to get this back and the interest you have taken when I was told this would be resolved on it’s own.
Thank you,
Lisa
Hi
I'm sorry to hear about this and I will certainly help you to get it resolved.
I feel the best way forward for you is to send Tesco Bank a 'Private Message' to get this checked out for you and give you an appropriate response to your query.
Click on this link and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
Hope this helps!!
Great advice from ! Sending a private message was definitely the best direction to take ! Your 0% Interest will be re-instated shortly i'm sure Best Wishes,
Thank you,
I received one reply from but since giving them further details they haven’t responded. Could you tell me the best number to call or during this time is it best to be patient and wait for a reply on here?
Thank you
Morning I'm sorry to hear Tesco Bank have not responded after you gave them further details, maybe its taking a little time sorting out getting your 0% interest reinstated.You could send them another private message asking for an update as you had expected a reply by now.Warm wishes
Hi I'm pleased to hear of your reply, and you have provided further details as requested.It certainly won't do any harm to request an update via private message, the worst they can say is we'll be back in touch with you shortly ! The team is working as fast as possible, but it is taking longer than usual do to the unprecedented demand. Best Wishes
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
We encourage you to enjoy Your Community. However, please note that by using Your Community, you're confirming to us that you've read and have agreed to be bound by these Terms of Service and our House Rules. If you're unable to accept these Terms of Service and/or our House Rules for any reason, please do not use Your Community.
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You agree that your registration and access to Your Community may be immediately suspended or terminated without explanation or prior notice. Without limiting the foregoing, the following may, at our sole discretion, lead to a termination of a user's registration and access to Tesco Bank Community:
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When you upload or submit content (such as text, data, images or names, when permitted) to Your Community, you grant us a right to use, copy, modify, publish or otherwise distribute that content, including any personal information that may be included in the content, for any purpose, including, without limiting the foregoing, the administration and management of Your Community, marketing including in social media, analytical purposes, and new product or service development. The licence you grant us is perpetual, irrevocable, royalty-free, transferable, worldwide, and we'll not be required to obtain your permission for any such use or attribute any content to you.
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We do not warrant that Your Community is secure, free from bugs, viruses, interruptions, errors, or other limitations. Any content that you place on Your Community is posted at your own risk, and could be obtained and used by others. You should think before posting or communicating any personal or financial details about yourself on Your Community. You should not reveal information that you don't want to make public, such as posts or communications including your contact information or email address. We'll not be responsible or liable for any loss arising from your disclosure of personal information, or any other information, in any profile, post or communication.
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We ask that you do not post any personal information to Your Community, such as your full name, contact details or account numbers. We also ask that you do not post personal information about others, or ask others to disclose their own personal information on Your Community. In some specific and rare circumstances we may offer you the option to provide us with personal information via the private messaging function of Your Community. You will not be under any obligation to do this, but it may assist us in helping you.
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We reserve the right to instruct the moderators to remove any posts in Your Community containing phone numbers, street addresses, or otherwise personally identifying information on the grounds that we're not able to verify the information as being your personal information or that of a third party.
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You agree that, to the maximum extent permitted by law, at no time will we (including our officers, directors, owners, employees, agents, representatives and assigns and the moderators) be liable for any costs, direct or indirect loss or damages, consequential loss, howsoever arising out of your use of Your Community, the content you or other users post or otherwise make available on Your Community (including, but not limited to, damages relating to loss of business, loss of money, telecommunications matters, exposure to any form of virus, bugs or such other malicious code, theft, damages or other losses you or any third party may suffer) regardless of whether the claim is based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise.
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You agree that the laws of Scotland govern these Terms of Service and any claim or dispute that you may have against us will be resolved in Scottish courts only.
Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
