Hi, I have a refund that shows on my statement as being credited, but it’s not listed in my transactions list on my mobile app. Which should I believe and how do I check it’s been applied? Thanks
Hi I'm sorry your refund is not showing on your app. You don't say whether its on your credit card or current account.If its showing on your statement you'll have a date the refund was credited & that should be correct.You could send Tesco Bank a quick 'Private Message' to get this verified. Click on then 'Send a Message' include your full name, DoB & post code. I'm sure someone at Tesco Bank would be only too happy to help.Hope this helps!
Hey , thanks for getting in touch. We're aware that refunds can sometimes take time to appear on the app. Have you logged in via online banking to see if the refund is showing there?
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Community superstar
19-05-20 05:46Hi I'm sorry your refund is not showing on your app. You don't say whether its on your credit card or current account.If its showing on your statement you'll have a date the refund was credited & that should be correct.You could send Tesco Bank a quick 'Private Message' to get this verified. Click on then 'Send a Message' include your full name, DoB & post code. I'm sure someone at Tesco Bank would be only too happy to help.Hope this helps!
ChristopherP