Hi , I'm sorry to hear you didn't receive an automated reply. We have just recently been made aware of an issue with the automated reply being sent out, so I can only apologise for this. As long as you have sent your email to [email protected], and the email is less than 5 megabytes, our team will receive your request. They will process your claim as quickly as they can, however due to extraordinary demand currently this may take longer than usual. Sorry for any inconvenience caused. Your patience is much appreciated at this time!
When u found out your automated supply was not working was an effort made to notify all those not notified? The time wasted by people such as myself phoning you would also clog up your customer services.i have been been reading further about chargeback and there seems to be a 120 day limit. Does this mean that if a flight was purchased in advance and not supplied beyond the 120 days then chargeback would not apply. If this is the case I would need to claim under s 75. Would my chargeback claim be treated under s75 automatically and if not can I be sent the correct form.thanks
Hi , Charge back rights apply 120 days from the date of travel or 540 days from the transaction date and as far as I'm aware this hasn't been missed in any case so i wouldn't expect your claim to be passed to our Section 75 team at all. Although it is taking longer than usual to process the claims, we are getting through them before all deadlines. I'm afraid that we couldn't identify the specific customers who didn't receive the automated response and as a result could not contact those affected. Hope this clarifies things.
I have still heard nothing about my claim after 6 weeks. How do I find out if is being dealt with. I was told the notification system was down, how do I find out if my claim was even received.
Hi , Sadly there's no further update on your chargeback claim.I originally advised you of a delay of between 75-120 days, and that remains unchanged.There is a backlog as you are aware, and the team are doing all they can to process all claims as quickly as possible. As soon as yours has been worked, you will be contacted to let you knowSorry once again for the delay,
Hi I'm really sorry your claim has not been dealt with yet and for any inconvenience this is causing you. They will process your claim as quickly as they can. However as you'll understand there is an extraordinary high demand for dealing with claims, they're working through the backlog as quickly as possible and currently this is taking longer than usual. Your patience is very much appreciated!Warm regards,
Hi I can see Kelly's picked up your enquiry, is offering assistance and is asking you to send a private message. To send a 'Private Message' click on this link and it will take you to a page, 'About Tesco Bank'. In the top right of the page click 'Send a Message'. A new page will open up, 'Create New Message'. Complete it and send your message securely. Please include your full name, date of birth and postcode. Hope this helps! Warm wishes
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
Tesco-Bank
13-05-20 11:41When u found out your automated supply was not working was an effort made to notify all those not notified? The time wasted by people such as myself phoning you would also clog up your customer services.i have been been reading further about chargeback and there seems to be a 120 day limit. Does this mean that if a flight was purchased in advance and not supplied beyond the 120 days then chargeback would not apply. If this is the case I would need to claim under s 75. Would my chargeback claim be treated under s75 automatically and if not can I be sent the correct form.thanks
22-06-20 16:44Hi , Sadly there's no further update on your chargeback claim.I originally advised you of a delay of between 75-120 days, and that remains unchanged.There is a backlog as you are aware, and the team are doing all they can to process all claims as quickly as possible. As soon as yours has been worked, you will be contacted to let you knowSorry once again for the delay,
RossM
