I cancelled a hotel booking from Hotels.com on 22nd March and they said it would take 24 hours for them to process and then up to credit card company as to how long until it arrives in my account and to contact the credit card company well I still have not had the refund back in my account and it is not in pending transactions can you help
Hi , I'm sorry to hear this. If a refund is applied to your account, we make it available to you as soon as it reaches your account. We do not hold or pend the transaction on your account. Has your credit card been replaced since you made the original payment?
No I havent although I did lose a card and this was the new one but I have made many transactions before and after this one which was on 19th Feb and I cancelled on 22nd March Hotels.Com said they have refunded it to this credit card which is the correct one and I am a bit concerned that I have lost the money
As your card as been replaced it would be best to give us a quick call on 0345 300 4278, and one of my colleagues will be able to double-check this for you - Kelly
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
The Tesco Bank online community ('Your Community') is for Tesco Bank customers, staff, contributors and supporters to discuss products, services, issues and matters of general interest. Your Community content may be viewed by both members and non-members.
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Misuse
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breach of these Terms of Service, the House Rules or other related agreements or guidelines;
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extended periods of inactivity.
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Access and correction
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Choice of law and location for resolving disputes
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Modifying these Terms of Service
We reserve the right, in our sole discretion, to modify these Terms of Service at any time without notice. Modified Terms of Service are effective as soon as they are posted. We also reserve the right to waive or modify any of these Terms of Service as they apply to a specific posting, communication or user without affecting the application of these Terms of Service to all other postings, communications and users. Your continued use of Your Community, or any content or services accessible through it, after modified Terms of Service are posted means you accept the modifications. We may also make any changes to the look and feel of Your Community at any time without notice.
Eagle eyeHi , I'm sorry to hear this. If a refund is applied to your account, we make it available to you as soon as it reaches your account. We do not hold or pend the transaction on your account. Has your credit card been replaced since you made the original payment?
04-04-20 17:30No I havent although I did lose a card and this was the new one but I have made many transactions before and after this one which was on 19th Feb and I cancelled on 22nd March Hotels.Com said they have refunded it to this credit card which is the correct one and I am a bit concerned that I have lost the money
TrinhO
KellyT