• Join Date: Sep 2020
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    15-10-20 , 12:50

    Thank you.

    Private message has been acknowledged but no progress and no update - twice now this is been escalated, but none of this is resolving the problem.

    The claim, like many peoples, is straight forward so should be resolved in a timely fashion ....I know there have been pressures unique and we are all tolerant of that to a point.
  • Join Date: Sep 2018
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    15-10-20 , 13:35

    I'm sorry about this @DuncanT, I completely understand your frustration over this. I really hope you aren't waiting much longer for the refund. I can see you've sent another private message so please bear with us and we will get back in touch as soon we can.
  • Join Date: Aug 2020
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    16-10-20 , 09:42

    Good Morning, I am in exactly the same position as Duncan. The original claim form was submitted on 04/06/20 and received the automated email reply. As requested by this forum team I have sent two further update requests by private message. The first at the beginning of September when I was informed the disputes team had to be given a further 21 days to respond (no response) so it was escalated again on 3rd October. I have still not received any response or acknowledgement from the disputes team. I am hoping that I will hear soon that my claim is in the process of being paid.
  • Join Date: Aug 2017
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    16-10-20 , 10:06

    Hi SALSA58, I'm really sorry about this. So I can help further, could you please send a private message to @Tesco-Bank ? I'll then be able to assist further - Keigan
  • Join Date: Aug 2020
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    16-10-20 , 10:16

    Thank you, I have now sent the private message and look forward to hearing from you as soon as possible. Best wishes
  • Join Date: Aug 2017
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    16-10-20 , 10:22

    @SALSA58 , I've replied to your private message - Keigan
  • Join Date: Sep 2020
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    16-10-20 , 10:57

    Keep in touch. It would be good to hear how you get on .....
  • Join Date: Sep 2020
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    16-10-20 , 12:16

    Yes, my point exactly. Lack of communication as well the time is unacceptable.

    Please keep in touch as it would be good to hear how you get on
  • Join Date: Mar 2020
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    16-10-20 , 12:59

    Hi @SALSA58
    I see @KeiganM quickly responded to your private message you sent. Hope the reply was useful regarding your claim you submitted in June.
    Claims are taking longer than anticipated, however hopefully it won't be too long before yours is resolved.
    Keep us updated with your progress on the site.
    Stay safe and have a lovely weekend, Caz @25H
  • Join Date: Aug 2020
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    16-10-20 , 18:03

    I have received a further message today to say that my claim request has been escalated to the disputes team for the third time. Although it is now 118 days since the claim was submitted I have to allow the disputes team another 21 days from today for them to respond. I will update my post once I have further information.
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