Tescobank email auto response not functioning? Is this deliberate?
I had a conversation with a member of the disputes team earlier today in regard to a long outstanding Covid related claim from June which was entirely unsatisfactory. I sent Information Removed an email voicing my dissatisfaction and had no auto response to acknowledge my email. I have now sent a further 5 (five) copies of the same email and none of them have received an auto response. Exactly the same thing happened back in August and the woman on the disputes team said that my email from August wasn't showing on my records. How convenient for Tescobank when that email had a letter attached making a Section 75 claim. There was no kick back at my end or any message that the email hadn't been delivered. From reading other posts this is an ongoing fault that Tescobank have failed to rectify. How difficult is it for an organisation such as Tesco to have a fully functional and reliable email auto response? It simply beggars belief.