How do I know if my travel dispute is being actioned?

lmhill · 18-09-20, 15:28

Sent email on 14 May 2020 with completed dispute form. Sent 2 emails on 9 June both containing supporting claim documentation. Have not heard anything since then. Advice on what to do next please

**Tesco-Bank** · 18-09-20, 15:32

Hi there, so we can look into this, can you confirm your full name, DOB and postcode for me? - Alan

25H · 18-09-20, 15:32

Hi
I'm sorry to hear you've not heard anything regarding your dispute.
I suggest you send Tesco Bank a 'Private Message' to get an update to your dispute.

Click on this link and it will take you to a page, 'About Tesco Bank'.

Towards the top right of the page in the blue panel click onto 'Send a Message'.

A new page will open up, 'Create New Message'.

Complete it and send your message securely.

Please include your full name, date of birth and postcode.

You will get a reply after they've had chance to look into this for you.

Warm wishes & have a lovely weekend, Caz

CSKBrambles · 18-09-20, 15:46

Hi
You should have received an automated reply to your email when your claim was submitted.
However, given the time that has elapsed, I suggest that you send Tesco Bank a 'Private Message' to get an update on your dispute.
Please Click on this link and it will take you to a page, 'About Tesco Bank'.
Towards the top right of the page in the blue panel click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode.
You will receive a reply to your private message.
Kind regards, Chris,

25H · 18-09-20, 15:57

Hi I see you've had a reply from Alan so they can look into this for you, he's requested that you confirm your full name, DOB and postcode.Please send your message by clicking onto the link I posted for you so your information is kept private.Take care, Caz

lmhill · 18-09-20, 19:10

Hi Alan as requested will send as a private message many thanks

lmhill · 18-09-20, 19:10

thank you have contacted them

lmhill · 18-09-20, 19:11

thank you

lmhill · 18-09-20, 19:17

not sure if I said thanks before. but Thanks, have followed your advice.Cheershave a lovely weekend too

lmhill · 18-09-20, 19:18

man thanks for your help

How do I know if my travel dispute is being actioned?

How do I know if my travel dispute is being actioned?