• Join Date: May 2019
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    Re: COVID-19 (coronavirus) information
    29-03-20 , 18:45

    Hi , we can arrange for your credit balance to be refunded but we will need to speak with you to process this. I'm afraid we can't sort this here, as we're for more general information. It would be best to give us a call on 0345 300 4278 (available Mon - Sun: 8am - 7:30pm) and my colleagues will be happy to help.



    Please bear in mind that when we process this type of refund sometimes a money transfer fee will be applied in error. If you see this appear via online banking or the mobile app then don’t be alarmed as we'll automatically refund this fee within 7-10 working days. I hope this helps! - Thomas
  • Join Date: May 2019
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    Re: COVID-19 (coronavirus) information
    29-03-20 , 18:46

    Hi , this is a legitimate email from Tesco Bank.



    Cancelling your direct debit will not have an impact on your credit rating during this period. I hope this helps clarify things for you - Thomas
  • Join Date: Mar 2020
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    Re: COVID-19 (coronavirus) information
    29-03-20 , 20:38

    Hi,

    I am still little bit concerned about canceling my direct debit as a lot of information online stating that this will impact credit rating/file. Is there any way I can get that done from bank side or request a confirmation email?

    Many thanks
  • Join Date: Feb 2017
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    Re: COVID-19 (coronavirus) information
    30-03-20 , 11:17

    Applied for the 2 month credit card deferral and received THIS acknowledgement on the 25th March "for Banking customers impacted by Covid-19, there will be no fees, charges or interest" After reading the latest information i discovered interest WILL be charged So i sent the same form off today 30th March to cancel the deferment and received THIS acknowledgment "for Banking customers impacted by Covid-19, there will be no fees for missed payments" I have now cancelled the deferment after a long wait on the telephone, i would like to ask Tesco why this misleading response has been sent to me, would i have been charged interest after receiving the first acknowledgement and how does charging interest actually help - all it does is encourages deeper debt
  • Join Date: Feb 2017
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    Re: COVID-19 (coronavirus) information
    30-03-20 , 11:20

    The acknowledgement i received after submitting the pdf request said and i quote for Banking customers impacted by Covid-19, there will be no fees, charges or interest so how does that work ?
  • Join Date: Feb 2017
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    Re: COVID-19 (coronavirus) information
    30-03-20 , 11:22

    received the same email i just contacted tesco by phone and cancelled my deferral request - initially they weren't charging interest now they are
  • Join Date: Mar 2020
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    Re: COVID-19 (coronavirus) information
    30-03-20 , 16:06

    I want to pay my credit card
  • Join Date: Mar 2020
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    Re: COVID-19 (coronavirus) information
    30-03-20 , 17:34

    Good evening Wheaty47, I'm guessing you want to pay your credit card balance. Do you do online banking with the credit card? If so, you could pay your balance by logging in and making a single debit card payment from your bank account for the full or part balance thats on your credit card.If this is not possible you could telephone either number on the reverse of your credit card, either the 0345 number or the overseas number, but if you call the overseas number remove the 44 at the start of the number & replace it with 0.
  • Join Date: Feb 2017
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    no response
    30-03-20 , 18:35

    Tesco-Bank Your Community Expert -------------- can i have a response to brianp9 ?
  • Join Date: Jul 2019
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    Re: no response
    31-03-20 , 10:10

    Hi , our response to the current situation is/has developed to support the needs of those whose income has been affected by COVID-19 to the best of our ability. If you have been directly impacted, we will provide a two month payment holiday. However, interest, unless on a 0% rate, will continue as normal. I'm sorry if the development of our response has caused you any confusion or worry
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