I'm really sorry to hear you've continued to have difficulties.Please send Tesco Bank a 'Private Message' so this can be checked out and a solution can be provided.
Click on this link @Tesco-Bank
and it will take you to a page, 'About Tesco Bank'.
In the top right of the page click onto 'Send a Message'.
A new page will open up, 'Create New Message'.
Complete it and send your message securely.
Please include your full name, date of birth and postcode as well as your wife's details.
Warm wishes, Caz @25H