It seems my Round Up account is missing the options to move or transfer money in the Tesco Bank and Clubcard Pay+ app. I called customer support who suggested ensuring the app the latest version and fully updated, which I've done, but I still only get the Docs / Settings icons at the bottom of my Round Up, with no means to access the money. Does anyone know what might be the issue?
@trim hi there, thanks for getting in touch. I'm afraid you will need to give our Clubcard Pay+ team a call again on 0345 835 6295 (Monday – Friday 8am – 6pm, Weekends – 9am – 3pm) and one of the team can look into that further for you.
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How we collect and use your personal data
Tesco Personal Finance plc, trading as Tesco Bank as part of the Tesco Group take the security of your data seriously. We want you to be confident that your data is safe and secure with us and understand how we use it.
We collect data when you browse our website (e.g. your IP address) and register for the Community. To find out more about how we use your data, our legal basis for processing your data and your rights under data protection laws please view our Privacy Policy.
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Tesco Bank Community Terms of Service v 1.0
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Employee@trim hi there, thanks for getting in touch. I'm afraid you will need to give our Clubcard Pay+ team a call again on 0345 835 6295 (Monday – Friday 8am – 6pm, Weekends – 9am – 3pm) and one of the team can look into that further for you.
KevinC
