• Join Date: Jan 2021
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    Reporting lost or stolen card
    25-01-21 , 16:32

    why can I only report my debit card stolen over the phone when you clearly don't have the staff to cover phonelines? why not make this an online report - like it is with natwest, cancelling that card took 30 second. So far with Tesco i'm 30 minutes in and haven't spoken to anyone!

    ​​​​​​​unless i've missed where I can actually do this online?
    Click below to see solutions
  • Join Date: Sep 2018
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    Best Answer
    25-01-21 , 17:19

    Hi @Hudson1984, I'm really sorry to hear this. I'm afraid reporting your debit card as lost or stolen isn't something that is available online at the moment, this would need reported over the phone. I appreciate what you're saying about having this feature online, so I will certainly feed this back to the relevant team.

    I'm sorry to hear you've not managed to reach our team, can I just check you are contacting 0345 835 3353? Please let me know if you're still having issues reaching them.
  • Join Date: Mar 2020
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    25-01-21 , 18:58

    I'm really sorry @Hudson1984,

    Reporting a lost or stolen debit card must be completed by phone.

    The correct number to do this on is : 0345 835 3353

    Best Wishes, Chris, @CSKBrambles
  • Join Date: Mar 2020
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    25-01-21 , 19:15

    Hi @Hudson1984

    I really do understand that reporting your debit card online would be more convenient.
    However, currently you need to telephone 0345 835 3353 and speak to a team member.

    I'm really sorry for the inconvenience!!

    Warm wishes, Caz @25H
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