If the medical condition appears to be serious, you should contact the Emergency Medical Helpline as soon as you can for advice and assistance.
For any other medical treatment, you should pay any bills yourself and keep the receipts as this will help Tesco Bank Travel Insurance deal with your claim. Please note that your excess will not apply if your claim has been reduced by using a European Health Insurance Card (EHIC). If Britain leaves the EU without a deal, your EHIC will no longer be valid so the excess will apply.
- To call from Europe - 00 44 23 8064 4633
- To call from USA & Canada - 011 44 23 8064 4633
- To call from anywhere else in the World - +44 23 8064 4633
(Calls may be recorded. Different dialling codes may apply from different locations Worldwide and calls may be recorded)
Unexpected medical costs will be covered under the policy, provided that there are no pre existing conditions medical conditions relating to your pregnancy, and you aren't travelling against medical advice. You must also travel within the health requirements stipulated by the carrier, their handling agents or any other public transport provider.
You must not travel against medical advice.
The Finest travel insurance policy provides Financial Failure cover. This covers each person insured on the policy for up to £1,500 if the end supplier (scheduled airlines, hotels, train Operators including Eurostar, car ferries, villas abroad and cottages in the United Kingdom, coach operators, car hire companies, caravan sites, campsites, mobile homes, camper rentals, safaris; excursions; Eurotunnel; theme Parks such as Disneyland Paris) becomes insolvent and you are unable to recover any amount paid from another source. The Financial Failure Cover is provided and administered by International Passenger Protection Limited and underwritten by certain underwriters at Lloyds.
Please note that this does not cover the financial failure of a travel agent, booking agent, consolidator, tour operator or tour organiser. When booking travel arrangements, you should check that the agent/tour operator is a member of ABTA or ATOL as this offers additional protection in the case of financial failure.
Excesses and exclusions apply. Please see the Policy Booklet for full details of cover and the insurer that provides this cover.
To find out more about ABTA and ATOL schemes, you can visit the websites below -
For annual multi trip policies, each trip must be no longer than 31 days unless you opted to increase the maximum trip length to either 45 or 60 days when you took out the policy. To increase the maximum trip length beyond 31 days, you must be aged under 65. If you buy an annual multi trip policy, there is no limit to the number of trips that you can take during the term of the policy.
Single trip policies will be for the duration that you have stated when you purchased the policy and can be up to 90 days if you are under 65. If you are 65 or over, the maximum trip length is 31 days.
For annual multi trip policies, where you have selected to include Winter Sports you will be covered for up to 17 days' Winter Sports Cover in a year.
You can call from home or abroad at any time to receive assistance in the event of a medical emergency. The phone line is open 24 hours a day, 365 days a year.
In the case of a medical emergency, you can call Assistance International - the Medical Emergency helpline. This is a 24 hour worldwide service for real medical emergencies and can be contacted on +44 23 8064 4633*.
To call from Europe - 00 44 23 8064 4633* To call from USA & Canada - 011 44 23 8064 4633*
(Calls may be recorded. *Different dialling codes may apply from different locations Worldwide)
It is helpful if you keep receipts, guarantees, instruction manuals, valuations or photographs of your belongings as these may help to support your claim. You may also be asked to provide with estimates or invoices for claims involving replacement of items or medical expenses. If the claim involves theft or criminal damage, you must inform the police within 24 hours and keep a copy of the police reports.
Claims consultants are fully trained and have an excellent knowledge of the policy cover you have arranged. Wherever possible, you will be told during your first call whether your claim is covered by your policy.
Claims are open 24/7 and can be contacted on 0345 677 7555*.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
Yes, if you have a Tesco Bank Standard or Finest Travel Insurance policy you will be automatically covered for loss, theft or damage to your Personal Belongings including certain valuable items. If you have a Tesco Bank Everyday Value Travel Insurance policy, this is not covered unless you have previously added Personal Belongings cover and paid an additional premium.
When travelling you must keep all your personal valuables with you. You are not covered if you leave valuables or money and documents unattended.
See the policy document for full details. Monetary levels, excesses and exclusions apply, for full details please refer to the policy documents online.