In the event that you need to return home urgently you should contact the Helpline who will be able to assist you on what you need to do.
To call from Europe - 00 44 23 8064 4633*
- To call from USA & Canada - 011 44 23 8064 463*
- To call from anywhere else in the World - +44 23 8064 4633*
(Calls may be recorded. *Different dialling codes may apply from different locations Worldwide)
Yes. Although the European Health Insurance Card (EHIC) entitles you to reduced cost, sometimes free, medical treatment when you're travelling in the European Economic Area (countries within the EU plus Iceland, Liechtenstein and Norway), it may not always provide sufficient cover e.g. it will not cover the cost of repatriation.
It also does not provide for any other pitfalls you may encounter such as cancellation of your trip, travel delays, lost baggage etc.
If we agree to a claim for medical expenses which has been reduced because you use an EHIC card, we will not apply the excess.
To apply for an EHIC, visit www.ehic.org.uk or pick up an application form at your local Post Office.
Unexpected medical costs will be covered under the policy, provided that there are no pre existing conditions medical conditions relating to your pregnancy, and you aren't travelling against medical advice. You must also travel within the health requirements stipulated by the carrier, their handling agents or any other public transport provider.
You must not travel against medical advice.
You can call for a full refund within 14 days of purchase as long as you haven't started your trip, made or are likely to make a claim. For single trip policies, we will only refund your premium if the period from the date we issued the policy until your sechduled return date home is greater than 28 days. If you wish to discuss your cancellation options, please call us on 0345 293 9475*.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator
If the medical condition appears to be serious, you should contact the Emergency Medical Helpline as soon as you can for advice and assistance.
For any other medical treatment, you should pay any bills yourself and keep the receipts as this will help Tesco Bank Travel Insurance deal with your claim. Please note that your excess will not apply if your claim has been reduced by using a European Health Insurance Card (EHIC).
- To call from Europe - 00 44 23 8064 4633
- To call from USA & Canada - 011 44 23 8064 4633
- To call from anywhere else in the World - +44 23 8064 4633
(Calls may be recorded. Different dialling codes may apply from different locations Worldwide and calls may be recorded)
If you are buying a single trip policy, you can buy this up to 12 months in advance of your trip. For single trip policies, cover for cancellation is provided as soon as you have paid for your policy.
Annual multi trip policies can be bought up to 60 days in advance of when you want your policy to start. It is important to note that cancellation cover will only be in force from the start date as shown on the policy schedule.
Tesco Bank Travel Insurance can cover trips within the UK. For annual multi trip policies, cover will only be provided for UK trips if they are for a minimum of 2 nights and you are staying in pre-booked accommodation.
If you are a resident of England, Scotland, Wales, Northern Ireland or the Isle of Man and you will be travelling to the Channel Islands, you will need European cover.
If you are a resident of the Channel Islands, and you will be travelling to England, Scotland, Wales, Northern Ireland or the Isle of Man, you will need UK cover.
If you are a resident of the Channel Islands, and you will be travelling within the Channel Islands, you will need European cover.
Tesco Bank Travel Insurance Family policies only cover dependent children aged under 19 years old. Families with children over 18 years old can buy a group policy (for up to 10 individuals) by visiting our website.
The Finest travel insurance policy provides Financial Failure cover. This covers each person insured on the policy for up to £1,500 if the end supplier (scheduled airlines, hotels, train Operators including Eurostar, car ferries, villas abroad and cottages in the United Kingdom, coach operators, car hire companies, caravan sites, campsites, mobile homes, camper rentals, safaris; excursions; Eurotunnel; theme Parks such as Disneyland Paris) becomes insolvent and you are unable to recover any amount paid from another source. The Financial Failure Cover is provided and administered by International Passenger Protection Limited and underwritten by certain underwriters at Lloyds.
Please note that this does not cover the financial failure of a travel agent, booking agent, consolidator, tour operator or tour organiser. When booking travel arrangements, you should check that the agent/tour operator is a member of ABTA or ATOL as this offers additional protection in the case of financial failure.
Excesses and exclusions apply. Please see the Policy Booklet for full details of cover and the insurer that provides this cover.
To find out more about ABTA and ATOL schemes, you can visit the websites below -