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Standard Car Insurance

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To update your payment details please call the Customer Service team on 0345 673 0000*. To ensure we can access your policy quickly and make the necessary changes, please ensure you have your policy number and new payment details ready when calling us. Please note that if you want to amend your payment date or bank details for your direct debit, we need a minimum of 7 working days notice.   This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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 In the event of a missed payment or you are experiencing difficulty in paying, you will need to contact us as soon as possible.   Please note, any missed payments could result in your policy being cancelled, leaving you uninsured.
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If your an existing customer and you're thinking about buying a new car, you can get a quote 24 hours a day via Your Insurance Account. You will need to know the car information, such as the make and model, and we can provide you with a quote. If you received a quote without the car registration and then later decide to go ahead with the change, please be advised that prices may vary once the exact car details have been entered.   Once logged in, scroll down to Looking to get another policy Click Get a new car quote You will then be routed to our new customer page to complete a new quote. This means if you go ahead, the new policy will be added to your existing Your Insurance Account, preventing the need for separate logins. If your an existing customer and are looking for a quote to replace your current vehicle, please follow the instructions found in our existing FAQ 'How do I change my car on Your Insurance Account?' This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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You can pay your premium in full by credit or debit card or in monthly instalments by Direct Debit, subject to criteria.   If you choose to pay by monthly instalments you’ll need to pay a deposit using your debit or credit card, followed by monthly payments by Direct Debit, spread across the policy term. By paying monthly you will enter into a Consumer Credit Agreement and interest will be chargeable at the rate shown in your quote.   The option to pay your premiums either monthly or in full will be presented when your quote has been generated.   This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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If you opted and were accepted for business use when purchasing your policy it will be shown on your Certificate of Motor Insurance. Please check your Certificate of Motor Insurance to see if you are covered. If you want to add this to your policy, this can be done via Your Insurance Account. Once you log in, click on the Make changes option Scroll down and click on Amend car usage under the Your car section Select the date you want your change to take effect from, read the statements carefully and if accepted, click Confirm Choose what your car will be used for and amend your mileage if applicable. Then click Continue You will then be presented with the cost to make the change and the option of adding any optional extras to your policy (also at an additional cost) whilst making the change If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account If you are unsure about the level of cover you have, or wish to amend your policy, please contact us. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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There are a number of reasons why we are sometimes unable to give a customer a quote. These can range from type of car, postcode, your claims and/or credit history or a combination of these. Unfortunately we are unable to give you a specific reason should we be unable to offer you a quote. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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When you choose to pay your insurance by Direct Debit we take an initial deposit immediately (by credit or debit card). The remaining cost of your insurance is then taken in monthly payments.   ‘Duration of plan agreement’ refers to the length of your Direct Debit payment plan rather than the length of your insurance policy. We refer to this as a fixed term credit agreement. The plan agreement is usually 11 months but this can vary dependent on your individual circumstances.   Your Tesco Bank Car Insurance policy will run for 12 months from the start date that you specify. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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Your no claims discount is valid for up to two years. If you had a policy with us previously then we accept documents dated up to three years ago. Please check your policy wording for full details including exclusions and limitations. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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If there is a third party involved in the claim and if they have accepted liability then you won't have to pay your excess. If you have already paid out your excess whilst an investigation took place, then we will be able to claim this back from the third party. However, if the claim is settled as a fault claim or 50/50 by the insurer, or there is no third party and you are unable to claim against anyone, for example, malicious damage, then unfortunately you will not be able to claim back your excess. If a claim is disputed, you may have to pay your excess while the claim is being investigated. If it is settled in your favour you would be reimbursed with the amount you paid out. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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You will not be charged an administration fee for completing a change online, but you may have to pay an additional premium as a result of the change.   If you call us, an administration fee will be applied in addition to any change in premium.   For more information on our fees please view our terms of business agreement. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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