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Standard Car Insurance

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There are a number of reasons why we are sometimes unable to give a customer a quote. These can range from type of car, postcode, your claims and/or credit history or a combination of these. Unfortunately we are unable to give you a specific reason should we be unable to offer you a quote. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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If you opted and were accepted for business use when purchasing your policy it will be shown on your Certificate of Motor Insurance. Please check your Certificate of Motor Insurance to see if you are covered. If you want to add this to your policy, this can be done via Your Insurance Account. Once you log in, click on the Make changes option Scroll down and click on Amend car usage under the Your car section Select the date you want your change to take effect from, read the statements carefully and if accepted, click Confirm Choose what your car will be used for and amend your mileage if applicable. Then click Continue You will then be presented with the cost to make the change and the option of adding any optional extras to your policy whilst making the change If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account If you are unsure about the level of cover you have, or wish to amend your policy, please contact us. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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Anyone who drives your car should be named on your policy as an additional driver.   You can add a driver by logging into Your Insurance Account. Adding additional drivers to your insurance could increase the overall cost of your policy but you will not be charged a fee when completing via this service. The individual panel insurer reserves the right to refuse cover based on the age, licence, residency and experience of the proposed additional driver.   Please see our existing FAQ 'How do I add an additional driver to my policy?' for instructions on how to do this. If you want to add a temporary driver, this can be added to your policy up to a maximum of 28 or 30 days over the policy year (depending on your insurance underwriter). To do this, you will need to contact our Customer Service team and have your policy number ready. An administration fee will be applied and must be paid in addition to any change in premium. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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If your an existing customer and you're thinking about buying a new car, you can get a quote 24 hours a day via Your Insurance Account. You will need to know the car information, such as the make and model, and we can provide you with a quote. If you received a quote without the car registration and then later decide to go ahead with the change, please be advised that prices may vary once the exact car details have been entered.   Once logged in, scroll down to Looking to get another policy Click Get a new car quote You will then be routed to our new customer page to complete a new quote. This means if you go ahead, the new policy will be added to your existing Your Insurance Account, preventing the need for separate logins. If your an existing customer and are looking for a quote to replace your current vehicle, please follow the instructions found in our existing FAQ 'How do I change my car on Your Insurance Account?' This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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When you choose to pay your insurance by Direct Debit we take an initial deposit immediately (by credit or debit card). The remaining cost of your insurance is then taken in monthly payments.   ‘Duration of plan agreement’ refers to the length of your Direct Debit payment plan rather than the length of your insurance policy. We refer to this as a fixed term credit agreement. The plan agreement is usually 11 months but this can vary dependent on your individual circumstances.   Your Tesco Bank Car Insurance policy will run for 12 months from the start date that you specify. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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Online quotation  If you have completed a new business quote via our website or via an aggregator site such as Confused.com or GoCompare, the price that is displayed is the best price we can offer you on that site and takes into account an online discount. This cannot be reduced by calling our Customer Service team. Please ensure your Tesco Clubcard number has been added to the quote as this also generates a guaranteed discount.   Renewal offer  We offer our best renewal price from your current underwriter based on your circumstances and all the details we hold on you. Please check by logging into Your Insurance Account and make sure that all the information we hold is correct. If something is wrong, this can impact the price offered. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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Your no claims discount is valid for up to two years. If you had a policy with us previously then we accept documents dated up to three years ago. Please check your policy wording for full details including exclusions and limitations. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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If there is a third party involved in the claim and if they have accepted liability then you won't have to pay your excess. If you have already paid out your excess whilst an investigation took place, then we will be able to claim this back from the third party. However, if the claim is settled as a fault claim or 50/50 by the insurer, or there is no third party and you are unable to claim against anyone, for example, malicious damage, then unfortunately you will not be able to claim back your excess. If a claim is disputed, you may have to pay your excess while the claim is being investigated. If it is settled in your favour you would be reimbursed with the amount you paid out. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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Unfortunately not. To earn no claims discount you must be the policy holder. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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You should check your Certificate of Motor Insurance to see if you have commuting cover (travelling to and from a single place of work). This can be found under section 6. If you are travelling to more than one place of work, or would like to change your cover you can find instructions on how to do this via Your Insurance Account. Any changes in cover may result in an adjustment to the premium you pay. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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