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Standard Car Insurance

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You can manage/update most of your policy information when you login to Your Insurance Account. This includes changing your vehicle or class of use, adding or removing additional drivers, updating your address and other personal details. Not yet registered? It only takes a few minutes to register and you can view, download and print any of your policy documents straight away.    You will not be charged an admin fee for completing a change online but you may have to pay an additional premium for the cover. If you call to make a change to your policy you may have to pay an administration fee, as well as any increased premium if applicable. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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If you’ve received your car insurance renewal invite but don’t want to renew, please download and complete the form below and email it to lapsemyrenewal@tescobank.com. Request to lapse my renewal form We recommend using a laptop or PC to do this. If you are using your mobile, you will need to save the form to your files before completing the fields and emailing it. If you do need to make a change or would like to discuss your renewal, please contact us. This answer relates to Tesco Bank Car Insurance only and is not applicable to Tesco Bank Box Insurance.
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You can log in to Your Insurance Account to view details of your insurance renewal invitation approximately 21 days before your renewal date. This will contain details of next year’s premium, any changes to the terms and conditions and whether you need to contact us to complete your renewal. If you want to renew your policy, you can renew it yourself by logging in to Your Insurance Account. Once logged in, select the policy you wish to renew Click 'View renewal' from the front page of your policy Please check all the information is up to date, as any errors could leave you uninsured You will then be asked if you're happy to automatically renew or whether you want to change your payment details (please note that if you pay in full, your payment will be taken immediately) Continue using the on screen instructions to confirm your payment details At renewal, this may include placing your Tesco Bank  Car Insurance with a different car insurer selected from Tesco Bank’s range of insurance providers from the renewal date of your existing policy. If we do this, we will let you know when we send your renewal invitation. If we are unable to renew your policy we will contact you approximately 21 days before your policy comes to an end so that you can arrange alternative insurance. If your policy is set to automatically renew and you do not want to go ahead, you need to contact us. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top. This answer relates to Tesco Bank Car Insurance only and is not applicable to Tesco Bank Box Insurance.
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If you're an existing customer and you're thinking about buying a second car, you can get a quote 24 hours a day via Your Insurance Account. You will need to know the car information, such as the make and model, and we can provide you with a quote. If you received a quote without the car registration and then later decide to go ahead with the change, please be advised that prices may vary once the exact car details have been entered. Once logged in, scroll down to Looking to get another policy Click Get a new car quote You will then be routed to our new application page to complete a new quote. This means if you go ahead, the new policy will be added to your existing Your Insurance Account, providing the address details match, preventing the need for separate logins. If your an existing customer and are looking for a quote to replace your current vehicle, please follow the instructions found in our existing FAQ 'How do I change my car on Your Insurance Account?' This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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You can pay your premium in full by credit or debit card or in monthly instalments by Direct Debit, subject to criteria. If you choose to pay by monthly instalments you’ll need to pay a deposit using your debit or credit card, followed by monthly payments by Direct Debit, spread across the policy term. By paying monthly you will enter into a Consumer Credit Agreement and interest will be chargeable at the rate shown in your quote. The option to pay your premiums either monthly or in full will be presented when your quote has been generated. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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If you opted and were accepted for business use when purchasing your policy it will be shown on your Certificate of Motor Insurance. Please check your Certificate of Motor Insurance to see if you are covered. If you want to add this to your policy, this can be done via Your Insurance Account. Once you log in, select the policy you want to make the change on Click on Make Changes from the front screen of your policy Click Amend car usage from the menu that drops down Select the date you want your change to take effect from, read the statements carefully and if accepted, click Confirm Choose what your car will be used for and amend your mileage if applicable. Then click Continue You will then be presented with the cost to make the change and the option of adding any optional extras to your policy (also at an additional cost) whilst making the change If you're happy and want to go ahead, click Go to checkout. If you do not want to go ahead, click Back to your account If you are unsure about the level of cover you have, or wish to amend your policy, please contact us. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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When you choose to pay your insurance by Direct Debit we take an initial deposit immediately (by credit or debit card). The remaining cost of your insurance is then taken in monthly payments. ‘Duration of plan agreement’ refers to the length of your Direct Debit payment plan rather than the length of your insurance policy. We refer to this as a fixed term credit agreement. The plan agreement is usually 11 months but this can vary dependent on your individual circumstances. Your Tesco Bank Car Insurance policy will run for 12 months from the start date that you specify. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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There are a number of reasons why we are sometimes unable to give a customer a quote. These can range from type of car, postcode, your claims and/or credit history or a combination of these. Unfortunately we are unable to give you a specific reason should we be unable to offer you a quote. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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You will not be charged an administration fee for completing a change online, but you may have to pay an additional premium as a result of the change.   If you call us, an administration fee will be applied in addition to any change in premium.   For more information on our fees please view our terms of business agreement. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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If there is a third party involved in the claim and if they have accepted liability then you won't have to pay your excess. If you have already paid out your excess whilst an investigation took place, then we will be able to claim this back from the third party. However, if the claim is settled as a fault claim or 50/50 by the insurer, or there is no third party and you are unable to claim against anyone, for example, malicious damage, then unfortunately you will not be able to claim back your excess. If a claim is disputed, you may have to pay your excess while the claim is being investigated. If it is settled in your favour you would be reimbursed with the amount you paid out. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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