Online banking

Online banking

cancel
Showing results for 
Search instead for 
Did you mean: 

Standard Car Insurance

View all in:
Sort by:
You can view your Car Insurance documents 24 hours a day via Your Insurance Account.   Not yet registered? It only takes a few minutes to register and you can view, download and print any of your policy documents straight away. Once logged in to Your Insurance Account, please click View Documents. You will be presented with a list of all the documents available and the dates they are valid from. Documents by post: Documents sent in the post can take up to five working days to arrive. Please note, when checking your documents you must ensure all your information is accurate and up to date as any incorrect information could leave you uninsured. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
View full article
The Car Insurance excess is the amount you will have to pay towards a claim. The voluntary excess is set by you and the compulsory excess is set by your insurer.   Voluntary excess - You can set this as low as zero to reduce how much you’d have to pay out in the event of a claim, or you can increase it which may reduce your premium. When selecting your voluntary excess make sure you can afford to pay it in the event of a claim as the repairer of your car won’t be able to return your car until this is paid.   Please note, if you set a voluntary excess near to or above your vehicle value, you may not be able to claim for any loss or damage to your vehicle as this may fall within the excess amount that is covered by you. You won't be able to reduce your voluntary excess during the term of the policy.   Compulsory excess - This is set by your insurer and may vary depending on the type of car you have, your age and your driving experience and that of any named drivers. You cannot alter the compulsory excess.   The voluntary excess is added to the compulsory excess to give the total amount of excess that you would need to pay in the event of a claim. For example, if you choose a voluntary excess of £350 and a compulsory excess of £100 is applied, the total excess you'd pay in the event of a claim would be £450.   This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
View full article
You can add or remove a driver 24 hours a day via Your Insurance Account. Please see our existing FAQ 'How do I add an additional driver to my policy?'   You can have up to four additional drivers on your policy. These drivers must be added permanently and you will not be charged an admin fee for completing a change online, but you may have to pay an additional premium for the cover. If you call to make a change to your policy you may have to pay an administration fee, as well as any increased premium if applicable.   If you are adding a driver to your policy you will need to know the driver's details, including claims and convictions history, before we can provide you with a quote. You will also need to know the following about the additional driver:   Have they had ever had a policy cancelled or have any criminal convictions How long they have held a licence Employment information Details of any accidents, claims or losses including windscreenm claims in the last 5 years Details of any motoring convictions, fixed penalty offences or driving bans in the last 5 years Their date of birth and if applicable, when they became a resident in the UK.   If you would like to add a driver to your policy temporarily or if your policy is due for renewal, please call our Customer Service team on 0345 673 0000* and have your policy number ready. Please note an administration fee may apply.   This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article
We are sorry you are considering cancelling your Car Insurance policy.   If you need to cancel your policy, please call Customer Services. Alternatively, you can write to us via Freepost RSJB-RZZY-HTJB, Tesco Bank Customer Service, P.O. Box 276, Newcastle Upon Tyne, NE12 2BT.   Please note, there will be a £40 fee for cancelling your policy unless you cancel within the first 14 days. More information can be found within your Policy booklet.   This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top. 
View full article
You can change your car 24 hours a day via Your Insurance Account. Should you decide to go ahead, your previous car will be covered until you collect your new car. Please see our existing FAQ 'How do I change my car on Your Insurance Account?'   Although we can provide a quote without a car registration by using just the make and model, to go ahead with a change you must have this information.   Changing details on your insurance could increase the overall cost of your policy, but no administration fee will be charged if you complete the change via Your Insurance Account. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
View full article
You can find proof of your No Claims in either your cancellation or lapse leter, which can be accessed via Your Insurance Account:   Once logged in, click View documents You will be presented with a list of all the documents available and you just need to select the document you wish to view; Either your renewal pack or the cancellation/lapse letter we sent you when your policy ended Not yet registered? It only takes a few minutes to register and you can view, download and print any of your policy documents straight away. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.  
View full article
This will depend on a variety of factors including your age, occupation and the type of policy cover you choose. The cover applies on a third party only basis provided that you have the vehicle owners permission and the vehicle is registered, insured and legal to drive in the U.K. including insurance in its own right. If you already have a Tesco Bank Car Insurance policy, details of your eligibility to drive another vehicle can be found on your Certificate of Motor Insurance (under section 5).   If you are completing a quote online, you can check if you will be covered to drive other cars by checking the Terms and Conditions section on the quote page.   Full details of any limitations are found within your policy documents. This answer specifically relates to Tesco Bank Car Insurance.  For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
View full article
We may ask to see your latest renewal invitation or cancellation letter sent to you from your last insurer, and ask that it:   Be in the name of the policyholder, Be less than two years old (unless your last Car Insurance policy was with Tesco Bank, then it can be up to three years old), Show the number of years no claims (not a percentage), Foreign No Claims Discount (NCD) may be acceptable, It's an acceptable document (renewal/cancellation/NCD record) on company/letter headed paper. We will contact you by letter or email within the first 10 days of your cover start date if we require proof of no claims, which can be uploaded via Your Insurance Account. Once you log in, click on the Upload documents option. To upload a document simply take a picture of the document or save the document to your device. Once you have done this select "Add files" and select the relevant file. Please note that only certain types of file can be uploaded, these are: GIF, PNG, PDF, JPG, JPEG and JPE. Uploaded files can be no larger than 3MB. If your file is too large please resize your image and try uploading again This can also be emailed to us at ncd@tescobank.com (please put your policy/reference number in the subject box) or sent via the post to Freepost RSJB-RZZY-HTJB, Tesco Bank Customer Service, P.O. Box 276, Newcastle Upon Tyne, NE12 8BU. Please check your policy wording for full details including exclusions and limitations. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
View full article
You can change your address 24 hours a day via Your Insurance Account. For step by step instructions on how to do this, please see our existing FAQ 'How do I change my address on Your Insurance Account?' for instructions on how to do this.   All you need is your new postcode and house number, then we can provide you with a quote. If you go ahead and change your address via Your Insurance Account you will not be charged an admin fee, but you may have to pay an additional premium for the cover. If you call to make a change to your policy you may have to pay an administration fee, as well as any increased premium if applicable.   If your vehicle is kept at a different address overnight, then you will need to contact us to make this change. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
View full article
If you have Standard Comprehensive cover and need to make a claim for any glass in your car, your excess is:   Repair - £10 Replacement - £75.    Windscreen cover is unlimited where an approved windscreen repairer is used. Please note, we do not cover glass sunroofs. You will not be entitled to any more than £125 for windscreen damage, less the excess, if a non-approved repairer is used. If you do not have Standard Comprehensive cover, you will not have Windscreen cover. Windscreen claims do not affect your No Claims Discount (NCD). Should you need to make a claim, please call Tesco glass line (National Windscreen) on 0345 677 8888* to arrange. This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Tesco Bank Box Insurance please select the Box Insurance FAQ category or try using the search box at the top. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
View full article