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Standard Car Insurance

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You can find a copy of your policy schedule and certificate of insurance within the welcome pack or renewal pack we sent you. Documents by email If you’ve chosen to receive your documents by email, we’ll send you an email within two hours of you purchasing or renewing your policy. The email will contain a secure link for you to follow. Once you’ve entered both the date of birth and postcode for the policy your documentation will be available in PDF format. The link can be re-used to access your documentation as often as needed and will be valid for 12 months. If you have not received your email within two hours please check your junk/spam folder. To open your documents the device you are using must be able to support PDF documentation. If you are unable to open your documentation please try a private laptop or desktop computer. You may not be able to access your documents from a computer that is not your private computer due to the security restrictions. If this occurs and you are unable to disable the security restrictions, you will need to use a private computer or a compatible device. If you receive an error message you may have mistyped or not fully completed the relevant information, if this occurs please close down and re-open the link and try again. Documents by post Documents sent in the post can take up to five working days to arrive. If you have not received your documentation within five working days, please call our Customer Service team on 0345 673 0000* who will be happy to help. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Voluntary excess This is chosen by you and is in addition to any compulsory excess. You can set this as low as zero to reduce how much you’d have to pay out in the event of a claim, or you can increase it which may reduce your premium. You’d pay the amount you’ve chosen in the event of any claim.   Compulsory excess This is set by the insurer underwriting your policy.   The compulsory excess is added to the voluntary excess to you give the total excess you would pay out in the event of a claim. For example, if you choose a voluntary excess of £350 and a compulsory excess of £100 applies, the total excess you'd pay if you had to claim would be £450.
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Yes, you can have up to four additional drivers on your policy. These drivers may be a permanent change or temporary change up to a maximum of 28 or 30 days over the policy year depending on your insurance underwriter. Adding additional drivers to your insurance could increase the overall cost of your policy and an administration fee may apply to make a change to your policy. This will depend on individual circumstances. Further information can be found from our Customer Service team. To add, amend or remove any additional drivers please call our Customer Service team on 0345 673 0000* and have your policy number ready. This answer relates to Tesco Bank Car Insurance only and is not applicable to Tesco Bank Box Insurance. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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If you need to change the car on your Tesco Bank Car Insurance policy please call us on 0345 246 2895 (Lines are open Monday to Friday 8am-9pm, Saturday and Sunday 9am-5pm. Calls may be recorded). If you have Tesco Bank Box Insurance you can change your car by calling 0330 022 2202 (Lines are open Monday to Friday 8am-9pm, Saturday and Sunday 9am-5pm. Calls may be recorded). Changing details on your insurance could increase the overall cost of your policy and an administration fee may apply to make a change to your policy. This will depend on individual circumstances. Further information can be found from our Customer Service team.
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This will depend on a variety of factors including your age and the type of policy cover you choose.   If you already have a Tesco Bank Car Insurance policy, details of your eligibility to drive another vehicle can be found on your Certificate of Motor Insurance.   If you are completing a quote online, you can check if you will be covered to drive other cars by checking the Terms and Conditions section on the quote page.   Full details of any limitations are found within your policy documents.
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You can find proof of your No Claims in either: • The renewal pack we sent you before your policy ended Or • The cancellation / lapse letter we sent you when your policy ended If you are still unable to find proof of your No Claims we can arrange for a copy to be sent to you. Simply call our Customer Service team on 0345 673 0000* and they will arrange for new documents to be sent to you. This answer relates to Tesco Bank Car Insurance only and is not applicable to Tesco Bank Box Insurance. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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We may ask to see your latest renewal invitation or cancellation letter sent to you from your last insurer, and ask that it:   Be in the name of the policyholder   Be less than two years old (unless your last Car Insurance policy was with Tesco Bank, then it can be up to three years old)   Show the number of years no claims (not a percentage)   We will contact you by letter or email within the first 10 days of your cover start date if we require proof of no claims.    Please check your policy wording for full details including exclusions and limitations.
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We are sorry you are considering cancelling your Car Insurance policy.   If you need to cancel your policy, please call us on 0345 246 2895 or 0113 209 3098 if calling from a mobile. This number may be included as part of any inclusive call minutes provided by your phone operator. Alternatively, you can write to us via Freepost RSJB-RZZY-HTJB, Tesco Bank Customer Service, P.O. Box 276, Newcastle Upon Tyne, NE12 2BT. Fees may be charged to cancel your policy, and these will be subject to Insurance Premium Tax where applicable. Please refer to your Policy document for full details.
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To update your address details please call the Customer Service team on 0345 673 0000*. To ensure we can access your policy quickly please have your policy number ready when calling us. Please be aware there may be an administration fee to make a change to your policy. This will depend on individual circumstances. Further information can be found from our Customer Service team. This is the same number to call to make any other changes to your policy. This answer relates to Tesco Bank Car Insurance only and is not applicable to Tesco Bank Box Insurance. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Yes, if you have Standard Comprehensive cover and need to make a claim for any glass in your car the excess is:   Repair - £10 Replacement - £75   Windscreen cover is unlimited where an approved windscreen repairer is used. You will not be entitled to any more than £125 for windscreen damage, less the excess, if a non-approved repairer is used.   If you do not have Standard Comprehensive cover, you will not have Windscreen cover and therefore, excesses will not apply.   This answer specifically relates to Tesco Bank Car Insurance. For an answer relating to Box Insurance please select the Box Insurance FAQ category or try using the search box at the top.
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