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Pet Insurance

If I change my mind about Tesco Bank Pet Insurance, can I cancel the cover?

If you change your mind for any reason, you can cancel the policy within 14 days of the cover starting. This is called the 'cooling off period'. If you cancel in the cooling off period, you will receive a full refund for any payments you've already made, provided you haven't made a claim.


After the cooling off period, you can still cancel your policy at any time and there are no cancellation fees.


I would like to cancel my pet insurance 

How do I cancel my pet insurance????

Hi @Chris15963 and @Gaza


To cancel your Tesco Bank pet insurance, you would need to give our team a call. The Pet team can be reached on 0345 078 3895 (Mon - Fri: 8am - 8pm, Sat: 9am - 5pm and Sun: 10am - 5pm)

ok that is the wrong number for future reference it takes you through to more than business insurance lol

Apologies @jennyc2442! I have updated the original post and to clarify the number is - 0345 078 3895, thanks for letting us know! 



Hi I recently cancelled my Tesco pet insurance which I had for years, I regret doing this, can I carry on with my exsisting policy?

Hi @Missymo2083, if the policy has been cancelled, we can't reinstate it, I'm afraid. If you call our team on 0345 078 3878, available Mon - Fri: 8am - 8pm, Sat: 9am - 5pm and Sun: 10am - 5pm, they can see about opening a new policy for you 🙂


I've been trying to cancel my pet insurance due to a big bike in the cost, after spending 25 min hanging on the phone, I had to leave. 

Is there another way to carry this out without wasting time on the phone? Are there charges for calls?

I'm sorry you've had this trouble, @David_1. Our Pet team do have a contact email, however this is mainly used for general queries. Send your request on to and they'll do what they can for you. Please note, all numbers that start with 03 are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0345 numbers will also be included in the same way.

I cancelled my Pet insurance on 26th April, renewal date was 21st and one monthes Direct Debit payment had been paid. I was advised I would get refund but have received nothing yet, how long does it take? Thanks