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Pet Insurance

How will vet bills be paid if my pet needs treatment?

Payments can be made directly to your vet, as long as the vet agrees. If you'd like to do this you just need to tick the box on the claim form. You'll need to pay the relevant excess to your vet.


Can I speak to some 1 about my pet insurance.

I need to sort out my dd - I had cancelled it by mistake. 

I need to reset it. 

Thank you Olly 1502

Hi @Olly1502,


We can't discuss your DD over social media, however, our team on the telephone would be happy to chat about this with you and they can set it back up too.


If you give them a ring when you're able to on 0345 078 3895, they're open Monday to Friday 8am-8pm, Saturday 9am-5pm, and Sunday 10am-5pm and they'll get this resolved for you 🙂 - Michelle


Can i please have an email address so i can email yourselves about a claim i wish to make

Many thanks

Hi @Naomistottor, have you notified us about this claim before? If not, you will need to give us a call on the number mentioned above and select the option for claims. I hope this helps.

hi im having trouble logging in as forgot my details and secrutity number. can u direct me to the right direction so i can get this sorted or can u speak to some1 online chat?

Hi @darby1401, I'm sorry to hear that. You can reach our Pet Insurance Team on 0345 078 3895 who will be happy to help you regain access to your online account. Lines are open Mon - Fri: 8am - 8pm, Sat: 9am - 5pm and Sun: 10am - 5pm. 

My question is regards to Tesco Bank pet insurers offering direct payments.

The vet I'm soon due to register with have stated the following: "we can claim direct but we must get a pre-authorisation form from your insurance and they must say they will pay out before we can claim direct."

Firstly, how would I go about getting a pre-authorisation form?

Second, where it states "they must say they will pay out before we can claim direct." ... Could I get this in writing or something when I go about getting this insurance? (I have avoided getting it until I have everything in place).

Hi @rachel_is_me, I'm afraid I'd be unable to confirm whether or not this is something we could do via this channel, but if you send your query along with your details to, we'll be able to advise and let you know if we can send this to your vet. Let us know how you get on! 

Hi I have just taken out insurance for my 2 pups both 13 weeks old . I have taken out premium 10k year policy. Is the 10k for each dog . Thanks Kevin 

Hi @Kevintic, thanks for getting in touch. Please give our Pet Insurance team a call on 0345 078 3895 so an adviser can check this for you. Lines are open Mon - Fri 8am - 8pm, Sat 9am- 5pm and Sun 10am - 5pm. Alternatively, you can email any general enquiries to us at I hope this helps - Thomas