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Pet Insurance

How do I make a claim?

You will find step-by-step instructions on how to make a claim on our website.
Claims for ongoing conditions can be made online.

For new claims, the claim form can be downloaded and emailed back to us at

Or you can call on 0345 078 3860* and give the details by phone or get a paper for posted to you.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.