Online banking

Online banking

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Online Banking

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We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date.  All of this information is contained within the how to pay section of your monthly statement.    Pay by direct debit   You can set up regular payments to your credit card by Direct Debit, which means you won’t have to organise a manual payment each month. To set this up, you need to have  registered for Online Banking . Once you’ve done this, follow these steps:   Log in to Online Banking, click on your account and then select "Manage account" in the top right hand corner. Select “Make a payment” and then “Manage Direct Debit”. Here you can set up and manage your direct debits If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement.   If you have our Mobile App, you can also set up, manage and cancel your Direct Debit in the App.   Faster payment   You can transfer money from your bank account. Transfer the money to sort code 40-64-15, account number 31310006 and enter your 16-digit credit card number as the reference.   Payments made using the Faster Payment Service are normally made within two hours but can take up to 24 hours. However, they may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance.    Pay by debit card   When making debit card payments, please allow a minimum of 2 working days before the due date for the payment to clear. You can make debit card payments via Online Banking and our Mobile App. You will need to add the debit card first and then you can make a payment.   Online Banking   To do this, you need to first register for Online Banking. Then follow these steps:   Log in to Online Banking, click on your account and then select "Manage account" in the top right hand corner. Select “Make a payment” and then “Make a debit card payment”   Mobile App   To do this you need to first download and set up our Mobile App. Then follow these steps:   Log into the Mobile App Select the credit card you want to make a payment on Select the menu icon and then select “Pay with debit card”  
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On www.tescobank.com select ‘LOGIN’ displayed in the top right-hand corner of the screen.   Enter your Username on the login page and select Next.   On the next page enter the two digits requested from your Security Number and your Password.     Once you're logged in you will see your Online Banking Overview, which will show a summary of your most recent credit card transactions and your current balance.
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1. Log in to Online Banking  2. On the My Overview page, scroll down to the find the credit card account you want to update and click on the white arrow within the blue box.  3. Once you have clicked on your selected credit card, the blue box will expand and you will see a button on the top right which says Manage Account – please click this button to move onto the next step.  4. On the credit card overview page, please select Mange your Account from the menu found on the left hand side of your screen.  5. Then select Update address, email and phone number. 6. From here, you can now enter your updated details and click the Continue button to see a preview of your new details to ensure your changes are correct.  7. Once you are happy with the information you have entered, please click Submit and we will update our records with your new contact information.   
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A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:   you're registering for Online Banking for the first time   you've forgotten your login details   you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number.   We'll send the Temporary Security Number to you by text message, if we have your up to date mobile phone number. If we don't, we'll send it by post and you'll have to wait for it to arrive before you can log in to Online Banking.   When you receive your Temporary Security Number return to the Registration or Login screen. You'll be asked to enter the Temporary Security Number in full to complete registration or reset your login details.   Your Temporary Security Number is valid for 30 days from the date it was requested and can only be used once. If it expires, you'll need to contact us to get a new one.
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When you log in to Online Banking on a computer or mobile device we don't recognise, we'll send you a One Time Access Code by text or an automated call.  This code is valid for 10 minutes.  You can choose an option to resend a new One Time Access Code up to 3 times within 20 minutes.   You'll be asked to enter the One Time Access Code during login. Once you've entered the One Time Access Code and confirmed your Password, you'll be asked if you want us to recognise your computer.   If you ask us to recognise your computer we'll store a small security token on your computer or mobile device, which lets us recognise it. We don't store any private or personal information about you or your accounts.   If we don't have your up to date mobile or landline number we can't send you a One Time Access Code. Instead, we'll send you a Temporary Security Number by post which is valid for 30 days.   Due to a change made by Apple to their iOS 11 & macOS 10.13 operating systems in September 2017, we will now ask you if we can ‘recognise your computer’ again if you haven’t logged in to Online Banking for 30 days or more. There is no impact to the Tesco Bank mobile application.
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If you forget any of your login details, you can reset these online on a computer or mobile device that you've asked us to recognise. Just look for these links when logging in:   Forgotten your Username? Forgotten your Security Number? Forgotten your Password? Forgotten both Security Number and Password?   If you are using a computer or mobile device that we don't recognise, call us on 0345 300 3511* to reset your details.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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A One Time Access Code is a code we use as an additional security measure to confirm your identity if you've forgotten your login details or are using a browser on a computer or mobile device we don't recognise.   We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it.  No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.   The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the 'resend One Time Access Code' option displayed on your screen.   If we don't have your up to date mobile and landline phone numbers we'll send you a Temporary Security Number by post. This means that you'll have to wait for the letter to arrive before you can get back online.   To make sure you can always access Online Banking it's important that you keep your mobile and landline phone numbers up to date.
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Yes, of course. If you have a Credit Card, Savings or Current Account you’ll be able to go paperless. Simply log in to Online Banking and select Paperless from the Settings menu at the top of the page.   Whether you’re looking to get a little greener or just want to cut out the clutter of all your paper statements then we are here to help. You’ll be able to view, print and save your statements and documents securely through Online Banking and in our app. Your online statements will look exactly the same and we’ll even send you an email when there’s a document or statement ready for you to view.   So what are you waiting for? Alternatively, if you’re using our app, you can go to the settings menu and select the “Paperless” option. Here you can toggle on or off the accounts you want to go paperless whenever you want.
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To activate your savings card, log in to Online Banking, click on your account and then select Manage account in the top right hand corner. Select Activate card in the account summary on the Account Overview.   Enter the last four digits of your card, then Submit.   Please note: to activate your credit card, please call 0345 300 4278*.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Log in to Online Banking and select Manage security details from the Settings menu at the top of the Online Banking Overview and enter a new Password in the Change your Password section.   Your Password: must be at least seven characters must be a mix of letters and numbers must be different to your Username is case sensitive
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