Online banking

Online banking

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Online Banking

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We’ve got several ways for you to pay your credit card bill, so it’s easy for you to keep up to date.  All of this information is contained within the How to Pay section of your monthly statement.  Faster payment - You can transfer money from your bank account and this is the fastest way to pay your monthly bill. Transfer the money to sort code 40-64-15, account number 31310006 and enter your 16-digit credit card number as the reference. Payments made using the Faster Payment Service are normally made within two hours but can take up to 24 hours. However, they may take longer between 4pm Saturday and 6am Sunday and if we take our service offline for maintenance. Pay by Direct Debit -  You can set up regular payments to your credit card by Direct Debit, which means you won’t have to organise a manual payment each month. To set this up, you need to have  registered for Online Banking . Once you’ve done this, follow these steps: Log in to Online Banking, click on your account and then select Direct Debit in the top right hand corner. Follow the steps to choose your payment amount and enter the account details you want the  direct debit to be paid from. If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement. If you have our Mobile App, you can also set up, manage and cancel your Direct Debit in the App. Pay by debit card - When making debit card payments, please allow a minimum of 2 working days before the due date for the payment to clear. You can make debit card payments via Online Banking and our Mobile App. You will need to add the debit card first and then you can make a payment.  Online Banking - To do this, you need to first register for Online Banking. Then follow these steps: Log in to Online Banking, click on your account and then select Manage account in the top right hand corner. Select Make a payment and then Make a debit card payment Mobile App - To do this you need to first download and set up our Mobile App. Then follow these steps: Log into the Mobile App Select the credit card you want to make a payment on Select the menu icon and then select Pay with debit card
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On www.tescobank.com select LOGIN displayed in the top right-hand corner of the screen.   Enter your Username on the login page and select Next.   On the next page enter the two digits requested from your Security Number and your Password.     If you are using a device that we don't recognise, we'll send you a One Time Access Code by text or automated call. This code is valid for 10 minutes. You can choose an option to resend a new One Time Access Code up to 3 times within 20 minutes.   You'll be asked to enter the One Time Access Code during login. Once you've entered the One Time Access Code and confirmed your Password, you'll be asked if you want us to recognise your computer.   Please note - If you ask us to recognise your computer we'll store a small security token on your computer or mobile device to do this, but it doesn't store private or personal information about you or your accounts.
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A Temporary Security Number is a code we use as an additional security measure to confirm your identity if:   you're registering for Online Banking for the first time   you've forgotten your login details   you're using a browser on a computer or mobile device we don't recognise and we don't have your up to date mobile phone number.   We'll send the Temporary Security Number to you by text message, if we have your up to date mobile phone number. If we don't, we'll send it by post and you'll have to wait for it to arrive before you can log in to Online Banking.   When you receive your Temporary Security Number return to the Registration or Login screen. You'll be asked to enter the Temporary Security Number in full to complete registration or reset your login details.   Your Temporary Security Number is valid for 30 days from the date it was requested and can only be used once. If it expires, you'll need to contact us to get a new one.
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When you log in to Online Banking on a computer or mobile device we don't recognise, we'll send you a One Time Access Code by text or an automated call.  This code is valid for 10 minutes.  You can choose an option to resend a new One Time Access Code up to 3 times within 20 minutes.   You'll be asked to enter the One Time Access Code during login. Once you've entered the One Time Access Code and confirmed your Password, you'll be asked if you want us to recognise your computer.   If you ask us to recognise your computer we'll store a small security token on your computer or mobile device, which lets us recognise it. We don't store any private or personal information about you or your accounts.   If we don't have your up to date mobile or landline number we can't send you a One Time Access Code. Instead, we'll send you a Temporary Security Number by post which is valid for 30 days.
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If you forget any of your login details, you can reset these online on a computer or mobile device that you've asked us to recognise. Just look for these links when logging in:   Forgotten your Username? Forgotten your Security Number? Forgotten your Password? Forgotten both Security Number and Password?   If you are using a computer or mobile device that we don't recognise, call us on 0345 300 3511* to reset your details.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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A One Time Access Code is a code we use as an additional security measure to confirm your identity if you've forgotten your login details or are using a browser on a computer or mobile device we don't recognise.   We'll send you a One Time Access Code by text message or an automated call depending on how you’ve chosen to receive it.  No matter which option you select, you will then enter it online. This helps us make sure it's really you logging in.   The One Time Access Code is valid for 10 minutes, so if it expires you'll have to request another one. You can do it by choosing the Resend One Time Access Code option displayed on your screen. Please note that you can only receive a maximum of 3 codes in a 20 minute period.   If we don't have your up to date mobile and landline phone numbers we'll send you a Temporary Security Number by post. This means that you'll have to wait for the letter to arrive before you can get back online.   To make sure you can always access Online Banking it's important that you keep your mobile and landline phone numbers up to date.
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You can choose to go paperless if you have a Credit Card, Savings or Current Account. Simply log in to Online Banking and select 'Paperless preferences' from the 'Settings' menu at the top of the page.   You can view, print and save your statements and documents securely through Online Banking and in our app. Your online statements will look exactly the same and we’ll send you an email when there’s a document or statement ready for you to view.   You’ll still be able to download your transactions and statements from our Online Banking in the same way you did before.   If you’re using our app, you can go to the settings menu and select the 'Paperless' option. Here you can toggle on or off the accounts you want to go paperless whenever you want.
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To keep your account safe and secure, we continually build and test our online services against the latest versions of the most widely used browsers such as Safari, Firefox, Chrome, Microsoft Edge and Internet Explorer. We recommend upgrading the software on your devices and browser to the latest versions, this will keep you safe when banking online and allow you to access all of the latest features and services. If you’re having issues logging into our Online Banking on your mobile, desktop or tablet device, this may be due to your device running older software versions. To fix this, please update to the newest iOS or Android software and latest version of your internet browser. Alternatively, you can download our Mobile Banking App, which is also widely supported across a number of mobile devices and available for download from the Apple store or Google Play store.
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Yes. You can request to transfer a balance during the online credit card application process. You can transfer up to 95% of your credit limit but you won’t be able to transfer a balance between Tesco Bank credit cards.  
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You can update your contact details and address for your Credit Card, Current Account, Savings or Loan account via Online Banking. Once logged in: On the My Overview page, click 'Settings' and select 'Personal details' from the drop down list. On the Personal details page you have the option to edit your Address or Contact details. Please click on the 'Edit' button next to the pencil icon to update your details. To update your contact information, please update the required fields and once completed, please click on the blue box 'Update your contact details'. Confirmation will appear at the top of the screen to confirm your details have been updated. To update your Address, please enter the house number or name and the post code, then click on the blue 'Find address' button. If the correct address is displayed then click the blue 'Confirm address' to update your details and confirmation will appear at the top of the screen. If the address details are not correct, click 'Enter address manually' and you will be asked to enter your full address. Once entered, click 'Update address' and a confirmation message will appear at the top of the screen. Please note, when we update your address or contact details we will also send you a text to let you know it has been updated successfully. Should you receive a text like this and you have not updated your details, please contact us. You may not be able to make purchases online with your debit card if we don't have your current mobile number. We need this to send you a code by text to make sure it's you and keep your account secure as possible. Please note: If you have any Tesco Bank Insurance policies, you will have  to update your address and mobile number for those separately.
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