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Online Banking

How do I update my address, email and phone number for my credit card online?

1. Log in to Online Banking 
2. On the My Overview page, scroll down to the find the credit card account you want to update and click on the white arrow within the blue box.
3. Once you have clicked on your selected credit card, the blue box will expand. Please click the Manage Account button to move onto the next step. 
4. On the credit card overview page, please select Mange your Account from the menu found on the left hand side of your screen. 
5. Then select Update address, email and phone number.
6. From here, you can now enter your updated details and click the Continue button to see a preview of your new details to ensure your changes are correct. 
7. Once you are happy with the information you have entered, please click Submit and we will update our records with your new contact information. 

Please be aware: If you have any other Credit Cards, you will need to update them individually.

If you need to change your name following marriage or divorce etc, please refer to our existing FAQ 'I've changed my name - what do I need to do?

Soon it may not be possible to make purchases online with your credit card if we don’t have your current mobile number. We need this to send you a code by text to make sure it's you and keep your account secure. If you have an additional cardholder on your account you will need to contact us to update their mobile number on 0345 300 4278*.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Find out about updating your details if you're a Current Account, Savings or Loans customer here

Comments

ive logged in , im trying to change my telephone details due to your request within a letter  .....it dosnt recoginise my PC so wont let me go any further ....the 2 numbers you have stored are not correct ......i just sends me round in circles !!!.....i ve tried to ring but it just drops off every time !!! ....shocking comms please sort 

Hi @damon52, you will receive a message on screen advising your computer is unrecognised from time to time and this is due to the cookies being cleared from your web browser; this is how we recognise a customer’s device. Normally when this message pops up you should be able to continue your log in by requesting a One Time Access Code to your mobile phone or landline. What would prevent you from completing this process would be part of your security being locked.

 

Please send a private message to @CET with your full name, DOB and postcode and I'll be able to help you reset your security details - Caroline

I am trying to change my e mail address and my mobile number on my credit card account, I log in but because I need a code, I can’t get as wrong mobile number to text the code too, so I can’t get any further

@Swebby8444 Sorry to hear you've had this trouble. I'm afraid I'd need to ask that you give us a call to update your number. If you give our Online Helpdesk a call on 0345 300 3511 (24/7), they'll be able to do this for you. I'm sorry for the inconvenience.

I recently changed email address however, whilst acknowledgement went to this, my monthly rate update email went to my old email.

Can you please explain why this happened as my online account only contains my new one?

@bazzabears1960 Thanks for getting in touch. When a change is to be made, we collate contact details ahead of time. If you update your details after we’ve planned our mailing schedule, it would go to the previous email address. As long as you received the confirmation, all further correspondence will be sent to the correct email address. I'm sorry for any confusion this has caused.