1. Log in to Online Banking 2. On the My Overview page, scroll down to the find the credit card account you want to update and click on the white arrow within the blue box. 3. Once you have clicked on your selected credit card, the blue box will expand. Please click the Manage Account button to move onto the next step. 4. On the credit card overview page, please select Manage your Account from the menu found on the left hand side of your screen. 5. Then select Update address, email and phone number. 6. From here, you can now enter your updated details and click the Continue button to see a preview of your new details to ensure your changes are correct. 7. Once you are happy with the information you have entered, please click Submit and we will update our records with your new contact information.
Please be aware: If you have any other Credit Cards, you will need to update them individually.
Soon it may not be possible to make purchases online with your credit card if we don’t have your current mobile number. We need this to send you a code by text to make sure it's you and keep your account secure. If you have an additional cardholder on your account you will need to contact us to update their mobile number on 0345 300 4278*.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.