Like everyone else I am concerned about the lack of information as regards refunding us under section 75. You are legally obligated to refund us and I do not understand why you have not done so. The CAA is not the one responsible - you are as our credit card provider. Please tell us when you will be refunding us our very hard earned money!
Any customers who've registered a dispute via email will receive contact from us in due course. We will deal with any claims made in the order we receive them and update each customer individually. Once we have further information, we will notify all customers. Apologies for any inconvenience.
some interesting usecases here https://www.financial-ombudsman.org.uk/files/2921/86.pdf
I recommend applying for any consequential losses difference in flights etc. There is an element of being reasonable though. I haven’t managed to find any information on how long a section 75 should take but I expect if it hasn't been resolved by day 30 I'll raise a complaint with the FO. There is no reason to block on the CAA.
Tesco bank have been pretty good in the past I'm a bit disappointed so far with this incident though. They must have a lot of claims to process. I had to get a family member to rebook our flights so I'm really not happy. (targeteed more at thomas cook though)
Why the delay when refunds are being made by other finance institutions. Not good enough appears charge back which is not a legal entitlement are beign paid over and above section 75 claims. Just not good enough
Hi @GhostWalker, I'm really sorry about that! We are keeping all of our customers up to date with any news we have, however we don't have a timescale for when you'll hear about your claim directly. I apologise that I can't be of more help, but please bear with us and we'll be in touch as soon as possible - Ainsley