I applied for a payment holiday at the beginning of the month. On the 11th April, I received an email saying you was very busy (which I understand) and that I would have a response to my application soon. Its now the 21st and I still have no answer. When will I find out?
Hi @lficareeve, if your application for a break is solely down to the effect of COVID-19 then this will be approved. You will be able to check this has been applied by checking your next payment date on your online banking.
Then your application has yet to be processed in that instance, you are able to cancel the direct debit as instructed in the email whilst we work through the emails. We will backdate the account to the date you sent the email.
Hi @becka29, thanks for getting in touch. As confirmed above, your payment break will be backdated from the date we received your email, any late fees will be refunded and your credit file won't be affected. We'll be back in touch once it's been applied to your credit card. I hope this helps - Caroline
Good morning, I received a text message rather than an email stating my loan repayment holiday was processed, is this legitimate? If so I can see my next DD is due can I cancel? Thanks in advance.
Hi @MikeySWFC, thanks for getting in touch. Yes, we're contacting customers by text as well so this is genuine. Please cancel your direct debit so no further payments can be taken. I hope this helps! - Caroline