Follow the relevant steps for your phone type to process a balance transfer from another card to your Tesco Bank credit card using the mobile app. iPhone In the Credit Card Account Management section of the app select the Balance Transfer. The available funds to transfer and the fee amount displays. Complete the form. On the next screen tick the box to confirm you wish to proceed. Enter your login details to complete the process. Android In the Credit Card section of the app there is a red fly-out menu button at the bottom of the screen. Tap this menu button and select the Balance Transfer. The available funds to transfer and the fee amount displays. Complete the form. On the next screen tick the box to confirm you wish to proceed. Enter your login details to complete the process. You can transfer up to 95% of your credit limit but you won’t be able to transfer a balance between Tesco Bank credit cards.
To access the Mobile Banking App we recommend you use the most recent version of iOS or Android. We’ll tell you which versions are supported when you download it from the App Store or Google Play. We’re constantly updating the Mobile Banking App (adding new features and improving existing ones) so after an update we might not support older versions of iOS or Android. If your device doesn’t meet the minimum requirements to access the Mobile Banking App it may not work or some features may not work as expected.
When you spend with your credit card, the retailer will request approval from us to debit your card for the transaction. Your ‘available credit’ will reduce by the amount you have spent and the transaction will show as a ‘pending transaction’ in the app. A ‘pending transaction’ will show some limited information, which we have on the transaction. Once we receive all the details from the retailer to claim the funds, this ‘pending transaction’ will be removed and shown as a normal transaction in your ‘statement’ and ‘transaction list’. At this point, your ‘available credit’ and ‘balance’ will be updated accordingly. This generally won’t take more than 7 days however may take longer for international transactions. If you are paying your credit card using a debit card, we show this as a pending payment in our app’s transaction list. This payment will be called “Card Payment” in your pending transactions and will generally take up to 2 days to be processed depending on what time you make the payment. Other forms of payment such as Direct Debits or online transfers will not appear in the pending transactions list.
Yes the Mobile Banking App is a free service for existing customers, but please remember that the app needs an internet connection and your network operator may charge you for data depending on your mobile phone package. Alternatively you can connect to WiFi to avoid data charges. You will need your Online Banking login details to get started. You can download the app for free from the App Store or Google Play.
We work hard to keep your accounts safe and secure. We constantly monitor our systems and processes to ensure we maintain the high level of security you would expect from a bank. There are different ways for you to log in to your mobile banking app and you should take the following steps to protect your app for each. If you have an eligible device, you can log in to the app using fingerprint login. Your passcode or password and security number will be required to enable Touch ID and equivalent Android fingerprint, and, to add or remove any fingerprints. Once enabled, any fingerprints on your device can be used to access your account so you must not store anyone else’s fingerprint on your device. For more information about Touch ID security. If you choose to use a Passcode to log in to the app, it’s important to select one that would be hard for a fraudster to guess, is different from your other Passcodes and PINs, and that you keep it secret. To find out more about the steps you can take to keep yourself safe in the app and also online visit tescobank.com/security.
You should unlink the app from your accounts by selecting ‘Reset app’ in the settings menu, and then delete it from your device. To add the Mobile Banking App to a new device, download it from the App Store or Google Play. If you’ve changed your mobile number you will need to update it in Online Banking from a recognised device.
We have recently updated some of our security measures, this means that some customers using older devices and operating systems will no longer be able to access the Tesco Bank Mobile Banking App. In the main part this includes, but is not limited to, those that are using Apple iOS 7.0 and Android 2.3 through to 4.0. This means that some older devices, such as the iPhone 4, will not be able to access the most up to date version of our app, and therefore be able to use the new features we add in the app’s updates. We always recommend that use the most up to date version of your device’s operating systems to keep yourself and your device safe. If your device is able to be upgraded to newer operating systems then you will be able to regain access to our app. To find out more about the steps you can take to keep yourself safe in the app and also online visit tescobank.com/security.
Depending on the accounts you hold, you can: View your account details and balances Move money between your Tesco Bank accounts View your recent transactions and monthly statements Pay your credit card with a debit card Process a balance transfer from your credit card Send money to payees you’ve set up in Online Banking (savings and current account only) Make deposits to your savings account View your monthly income and outgoings in the current account transaction calendar