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Mobile Banking App

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Our Mobile Banking App is available on Apple and Android devices.  We don’t currently support any other mobile platforms. You can download it for free from the App Store or Google Play.   All you need to get started with our app is to download from one of the links above, have your account details to hand and you'll be managing your money on-the-go in a matter of minutes.
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We have recently updated some of our security measures for the Mobile Banking App, which means that some of our customers using older devices, operating systems or app versions will no longer be able to access our app. To keep you safe and so you get the most out of our app, we strongly recommend that you ensure you have the latest Mobile Banking App release and the newest available operating system for your device.   For Apple Customers - you will need to update your app if you are using app version 1.8.0 or older. If you have an Apple device with iOS 8.0 or below, you will need to upgrade your device’s operating system before you can download the newest version of our app.   For Android Customers - you will need to update your app if you are using app version 1.8.1 or older. If you have an Android device with Android operating system 2.3 through to 4.4, you will need to upgrade your device’s operating system before you can regain access to our Mobile App. Additionally, accessing our app using a Tesco Hudl or Hudl 2 device is possible using app version 2.1.0, however any future updates to the app will not be supported by Hudl devices. This is to ensure that our app is built to incorporate the security and performance optimisations that come with the newest Android operating systems.   If you are unable to upgrade your device to a compatible version, you will still be able to manage all of your Tesco Bank accounts either on your phone, tablet or a desktop computer using our Online Banking which you can log in to here.
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You can download it for free from the App Store or Google Play.    All you need to get started with our app is to download from one of the links above, have your account details to hand and you'll be managing your money on-the-go within a matter of minutes.  
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You can process a balance transfer from another credit card to your Tesco Bank credit card using the mobile banking app. iPhone   In the Credit Card Account Management section of the app, Balance Transfer. The available funds to transfer and the fee amount will be displayed. Complete the form. On the next screen tick the box to confirm you wish to proceed. Enter your login details to complete the process. Android   Select the menu button and then select Balance Transfer.  Tap Continue and you will be able to key in the amount you wish to transfer (the minimum and maximum amount you can transfer will be displayed.)  Scan or key in the credit card number from the account you wish to transfer the balance from and tap Continue. On the next screen tick the box to confirm you wish to proceed. Enter your login details to complete the process.   You can transfer up to 95% of your available credit limit but you won’t be able to transfer a balance between Tesco Bank credit cards. Please note that your available credit will not take into account any interest that is due to be charged to your account. So please ensure there are sufficient funds left to cover this and to help you avoid unnecessary fees. 
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When you spend with your credit card, the retailer will request approval from us to debit your account with the transaction. Your ‘available credit’ will reduce by the amount you have spent and the transaction will show as a ‘pending transaction’ in the app. A ‘pending transaction’ only shows limited information that we have available on the transaction.   Once we receive all the details from the retailer to claim the funds, this ‘pending transaction’ will be removed and shown as a normal transaction in your ‘statement’ and ‘transaction list’. At this point, your ‘available credit’ and ‘balance’ will be updated accordingly. This generally won’t take more than 7 days, however may take longer for international transactions.   If you are paying your credit card using a debit card, we show this as a pending payment in your transaction list. This payment will be called “Card Payment” in your pending transactions and will generally take up to 2 days to be processed depending on what time you make the payment. Other forms of payment such as Direct Debits or online transfers will not appear in the pending transactions list.   Please note that the mobile banking app only shows pending transactions for credit cards, this does not apply to our current accounts.
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We work hard to keep your accounts safe and secure. We constantly monitor our systems and processes to ensure we maintain the high level of security you would expect from a bank.You can find more information here.   There are different ways for you to log in to your mobile banking app and you should take the following steps to protect your app for each.   If you have an eligible device, you can log in to the app using fingerprint login. Your passcode or password and security number will be required to enable Touch ID and equivalent Android fingerprint, and, to add or remove any fingerprints. Once enabled, any fingerprints on your device can be used to access your account so you must not store anyone else’s fingerprint on your device. For more information about Touch ID security.   Additionally, if you have an iPhone X you can use Apple’s Face ID functionality to log in and authenticate transactions with our app. Similar to Touch ID, you will need your passcode or password and security number to enable Face ID. For more detail on Face ID you can visit the apple support page by following this link: https://support.apple.com/en-gb/HT208108   If you choose to use a Passcode to log in to the app, it’s important to select one that would be hard for a fraudster to guess, is different from your other Passcodes and PINs, and that you keep it secret.   To find out more about the steps you can take to keep yourself safe in the app and also online visit tescobank.com/security.   To find out how to set up faster log in methods for Mobile Banking App, look at these FAQs:   How do I enable Touch ID on my app?  How do I enable Android fingerprint on my app? How do I enable Face ID on my app?
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Yes the Tesco Bank Mobile Banking App is a free service for customers, but please remember that the app needs an internet connection and your network operator may charge you for data depending on your mobile phone package. Alternatively you can connect to WiFi to avoid data charges.   To register, all you’ll need are your Tesco Bank account details and a few minutes to spare, then you’ll be managing your money on-the-go with our app in a matter of minutes. nutes to spare, then you’ll be managing your money on-the-go with our app in a matter of minutes.
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You should unlink the app from your accounts by selecting ‘Reset app’ in the settings menu, and then delete it from your device.   To add the Mobile Banking App to a new device, download it from the App Store or Google Play.   If you’ve changed your mobile number you will need to update it in Online Banking from a recognised device. You can log into Online Banking here.
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You can view and manage all of your Tesco Bank accounts in one place using the Mobile Banking App. In order to view these accounts they must be in your name. For Credit Cards, only primary card holdrs can view the account, additional card holders will not be able to add the account to their Mobile Banking App or Online Banking.   If you can’t see all of your accounts, log into Online Banking and scroll to the bottom of the page. You can then select Add your other Tesco Bank accounts, fill in the missing account details and link your accounts.
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If you’ve forgotten your password or passcode you can reset this using our mobile banking app. Simply open our app and select the ‘Forgotten password’ link and we’ll take you through some simple steps to get you back online. To be able to reset your password or passcode you’ll need to make sure we have the right mobile phone number for you so we can send you a one time access code.   If you need to update your mobile number, please call us on 0345 300 351*.   If you have forgotten your security number you’ll have to reset this using Online Banking. You can log into online banking here.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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