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Mobile Banking App

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If you’ve forgotten your password or passcode you can reset this using our mobile banking app. Simply open our app and select the ‘Forgotten password’ link and we’ll take you through some simple steps to get you back online. To be able to reset your password or passcode you’ll need to make sure we have the right mobile phone number for you so we can send you a one time access code.   If you need to update your mobile number, please call us on 0345 300 351*.   If you have forgotten your security number you’ll have to reset this using Online Banking. You can log into online banking here.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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You should unlink the app from your accounts by selecting ‘Reset app’ in the settings menu, and then delete it from your device.   To add the Mobile Banking App to a new device, download it from the App Store or Google Play.   If you’ve changed your mobile number you will need to update it in Online Banking from a recognised device. You can log into Online Banking here.
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If you have an eligible device, you can log in to the app using Touch ID for iPhones and Fingerprint for Android phones. Additionally, if you have an iPhone X, you can use Apple’s Face ID functionality to log in to our app. You can set these options up in the settings menu of our app or during registration.   If you do not have a Touch ID or Face ID eligible device then you are given an option to setup a Passcode. This is a five digit number alternative to your Security Number and Password, allowing you to login faster.   If you do not setup a Passcode you'll be asked for your Online Banking Password and two digits from your Security Number when you login.
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You should be able to access the app if you’re abroad, but please remember that the app needs an internet connection and data roaming charges can be expensive.   Please check with your data provider before you travel, or alternatively use a Wi-Fi connection.
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Once you’re registered for our Mobile App and logged in, you can pay your credit card with a debit card and it'll only take a minute – perfect for when you’re in a rush or on the move. Just follow these simple steps to pay your bill: Log in to our Mobile App Select the credit card you want to make a payment on Select the ‘Make a payment’ option and then select ‘Pay with debit card’ You can then select the amount you want to pay and which debit card you want to pay this from Then you just simply need to confirm the payment and that’s you done. Alternatively you can set yourself up a Direct Debit to pay your bill within our app, giving you one less thing to worry about. To find out how you can set up a Direct Debit, just follow these steps: Log in to our Mobile App. Select your Credit Card account, followed by ‘Manage Direct Debit’ Tap ‘Set up Direct Debit’, then simply enter the sort code and account number of the account you wish to make payments from and select ‘Continue’ From here, choose your monthly payment option, ‘Continue’ and ‘Confirm’ and you’re all done. If you get an email or text before your first Direct Debit date letting you know your statement is ready, you’ll need to make your first payment by bank transfer or debit card instead. Your Direct Debit should then be active for your next monthly statement. It only takes a few minutes to set up, and then typically they leave your account on the same day every month, unless this day happens to be a weekend or bank holiday where the payment will be taken the next working day.
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We work hard to keep your accounts safe and secure. We constantly monitor our systems and processes to ensure we maintain the high level of security you would expect from a bank.You can find more information here.   There are different ways for you to log in to your mobile banking app and you should take the following steps to protect your app for each.   If you have an eligible device, you can log in to the app using fingerprint login. Your passcode or password and security number will be required to enable Touch ID and equivalent Android fingerprint, and, to add or remove any fingerprints. Once enabled, any fingerprints on your device can be used to access your account so you must not store anyone else’s fingerprint on your device. For more information about Touch ID security.   Additionally, if you have an iPhone X you can use Apple’s Face ID functionality to log in and authenticate transactions with our app. Similar to Touch ID, you will need your passcode or password and security number to enable Face ID. For more detail on Face ID you can visit the apple support page by following this link: https://support.apple.com/en-gb/HT208108   If you choose to use a Passcode to log in to the app, it’s important to select one that would be hard for a fraudster to guess, is different from your other Passcodes and PINs, and that you keep it secret.   To find out more about the steps you can take to keep yourself safe in the app and also online visit tescobank.com/security.   To find out how to set up faster log in methods for Mobile Banking App, look at these FAQs:   How do I enable Touch ID on my app?  How do I enable Android fingerprint on my app? How do I enable Face ID on my app?
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You can view and manage all of your Tesco Bank accounts in one place using the Mobile Banking App. In order to view these accounts they must be in your name. For Credit Cards, only primary card holdrs can view the account, additional card holders will not be able to add the account to their Mobile Banking App or Online Banking.   If you can’t see all of your accounts, log into Online Banking and scroll to the bottom of the page. You can then select Add your other Tesco Bank accounts, fill in the missing account details and link your accounts.
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Go to your app settings which can be found on the top right handside and slide the Passcode option to Password. You will need to re-enter some additional security information to complete this process.   You can slide this back at any time if you want to create a new Passcode.
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When you spend with your credit card, the retailer will request approval from us to debit your account with the transaction. Your ‘available credit’ will reduce by the amount you have spent and the transaction will show as a ‘pending transaction’ in the app. A ‘pending transaction’ only shows limited information that we have available on the transaction.   Once we receive all the details from the retailer to claim the funds, this ‘pending transaction’ will be removed and shown as a normal transaction in your ‘statement’ and ‘transaction list’. At this point, your ‘available credit’ and ‘balance’ will be updated accordingly. This generally won’t take more than 7 days, however may take longer for international transactions.   If you are paying your credit card using a debit card, we show this as a pending payment in your transaction list. This payment will be called “Card Payment” in your pending transactions and will generally take up to 2 days to be processed depending on what time you make the payment. Other forms of payment such as Direct Debits or online transfers will not appear in the pending transactions list.   Please note that the mobile banking app only shows pending transactions for credit cards, this does not apply to our current accounts.
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You can process a balance transfer from another credit card to your Tesco Bank credit card using the mobile banking app. iPhone   In the Credit Card Account Management section of the app, Balance Transfer. The available funds to transfer and the fee amount will be displayed. Complete the form. On the next screen tick the box to confirm you wish to proceed. Enter your login details to complete the process. Android   Select the menu button and then select Balance Transfer.  Tap Continue and you will be able to key in the amount you wish to transfer (the minimum and maximum amount you can transfer will be displayed.)  Scan or key in the credit card number from the account you wish to transfer the balance from and tap Continue. On the next screen tick the box to confirm you wish to proceed. Enter your login details to complete the process.   You can transfer up to 95% of your available credit limit but you won’t be able to transfer a balance between Tesco Bank credit cards. Please note that your available credit will not take into account any interest that is due to be charged to your account. So please ensure there are sufficient funds left to cover this and to help you avoid unnecessary fees. 
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