Online banking

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Mobile Banking App

Is the Mobile Banking App Secure?

We work hard to keep your accounts safe and secure. We constantly monitor our systems and processes to ensure we maintain the high level of security you would expect from a bank.You can find more information here.


There are different ways for you to log in to your mobile banking app and you should take the following steps to protect your app for each.


If you have an eligible device, you can log in to the app using fingerprint login. Your passcode or password and security number will be required to enable Touch ID and equivalent Android fingerprint, and, to add or remove any fingerprints. Once enabled, any fingerprints on your device can be used to access your account so you must not store anyone else’s fingerprint on your device. For more information about Touch ID security.


Additionally, if you have an iPhone X you can use Apple’s Face ID functionality to log in and authenticate transactions with our app. Similar to Touch ID, you will need your passcode or
password and security number to enable Face ID. For more detail on Face ID you can visit the apple support page by following this link:


If you choose to use a Passcode to log in to the app, it’s important to select one that would be hard for a fraudster to guess, is different from your other Passcodes and PINs, and that you keep it secret.


To find out more about the steps you can take to keep yourself safe in the app and also online visit


To find out how to set up faster log in methods for Mobile Banking App, look at these FAQs:



Hi I need my security card number for online banking


I can’t open my online banking for this I need to temporarily security number please can you help me

Hi how can I update my online banking details

Hi there, thanks for getting in touch! We can send you a Temporary Security Number (TSN) through the post which will reset your online banking and allow you to get logged in again. This can take between 3-5 business days to arrive and will be valid for 30 days – if you would like me to arrange this for you, please confirm your full name, DOB and postcode. Alternatively, you can call our Online Helpdesk anytime on 0345 300 3511 and request a TSN to be sent by text immediately once security is completed - Clare