If you’ve forgotten your password or passcode you can reset this using our mobile banking app. Simply open our app and select the ‘Forgotten password’ link and we’ll take you through some simple steps to get you back online. To be able to reset your password or passcode you’ll need to make sure we have the right mobile phone number for you so we can send you a one time access code.
If you need to update your mobile number, please call us on 0345 300 351*.
If you have forgotten your security number you’ll have to reset this using Online Banking. You can log into online banking here.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.