If you have forgotten your password or passcode you can reset this using our mobile banking app. Simply open our app and select the Forgotten Password or Forgotten Passcode link and we'll take you through some steps to get the password reset.
To be able to reset these, you will need to make sure you have the correct mobile number on file so we can send a One Time Access Code. To be able to reset the password, you will need to make sure you know your 6 digit security number.
If you need to update your mobile number, please call us on 0345 300 3511*.
Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.