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Mobile Banking App

Can I access the Mobile Banking App from any device?

Our Mobile Banking App is available on Apple and Android devices.  We don’t currently support any other mobile platforms. You can download it for free from the App Store or Google Play.


We’ve recently updated some of our security measures for our Mobile Banking App, which means that some of our customers using older devices, operating systems or app versions will no longer be able to access our app. The Tesco Bank Mobile Banking App does not support Apple devices with operating systems lower than iOS9 and Android devices with operating systems lower than Android L, also known as ‘Lollipop’. We are also unable to support 32-bit iOS devices (iPhone 5 & 5c). The Tesco Bank website will still be available to use on these devices.


All you need to get started with our app is to download from one of the links above, have your account details to hand and you'll be managing your money on-the-go in a matter of minutes.


My Samsung Galaxy S8+ does not allow access for this app.  I have tried following all the steps, online but have no idea why it doesn't work!  Very annoying as I would use this every day!

I'm sorry to hear that @AntJP86. We have the app running on the S8+ in the office, so I'm not sure why it's not working on your phone. Call our Online team on 0345 300 4278, available 24/7, and they can look into this for you. 

I have a total of 7 Android devices ranging from Android version 5 to Android 7. Yet out of those I have been able to install the Tesco Bank mobile App on only one of them, a phone running Android 5.1. Of the remainder, I have 4 tablets using Android 5, 6(2) and 7 and none of those will install the App saying "it's not compatible with my device". I also have an Android 7 with fingerprint security and that too refuses to install the banking app for the same reason. I have over a hundred other apps successfully installed on each of the devices, yet they all reject the Tesco bank app when I try to install it from Google Play


Can anyone help get this app installed on more than one of my devices?


Hi I have a bush Android phone the app doesn't recognize it

Hi @southygirl, I've replied to your other post about your app isues. 

Hi, recently upgraded my phone to the Huawei p20 pro but the Tesco banking is not compatible with my phine, any chance of supporting this phone in the very near future?

Hi @Gtigeneral, thanks for getting in touch. We have found that some customers are receiving this message despite our app being compatible with their phones. We believe this is an issue present within Google Play and have a few workarounds which we've detailed in this Your Community FAQ -

Still not available for Galaxy note 9. When will this get fixed?

Hi @James37, I'm afraid that I don't currently have an update to when or if this will be available. However, when we do have an update we will let our customers know through or usual channels.