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Home Insurance

I haven't received my promotional offer?

Clubcard points - It can take up to 6 weeks for points to be added to your Clubcard account. Points are awarded quarterly in February, May, August and November and it depends on when these are applied as to what statement you will see your points.

Cut off points - for policies purchased on or before;

31st March - will appear on May statement
30th June - will appear on August statement
30th September - will appear on November statement
31st December - will appear on February statement

If you miss the cut off, points will appear on your next available statement. If the points have not been applied to your account within that timescale then please call Customer Services.

Giftcard - It can take up to 6 weeks from the date your policy started. If you have not received it after this time, then please call us.

For other important things to check and eligibility information, please see our checklist.

If you’d like to view our opening hours, please visit our Contact Us page.