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refunds as part payment

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Little helper

refunds as part payment

I received a refund for transactions made in Feb 2020. Will this refund be used as part payment against my last statement which is due paid 1st Aug?

10 REPLIES 10
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Safe hands

Re: refunds as part payment

Hi @bookworm63 

You would think so would you not ? but i would not trust anything to chance !

There is a chance that because the statement has already been compiled that it will miss the refund, so getting someone to check it out for you n=makes sense.

Please send a 'Private Message to Tesco Bank to get this confirmed ! 👍

Click on this link @Tesco-Bank  and it will take you to a page, 'About Tesco Bank'.

In the top right of the page click onto 'Send a Message'.

A new page will open up, 'Create New Message'.

Complete it and send your message securely.

Please remember to include your full name, date of birth and postcode.
I'm sure they will sort this out for you.
Best Wishes, @CSKBrambles 
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Safe hands

Re: refunds as part payment

Hi @bookworm63 

Your refund will go into your account.

Then if you're account has a credit balance AND was there before your statement was compiled with the direct debt payment generated then yes as the value of your soend up to your credit will be used.

However I suggest you send Tesco Bank a 'Private Message' for someone to check this out to provide you with a specific answer.

Click on this link @Tesco-Bank  and it will take you to a page, 'About Tesco Bank'.

In the top right of the page click onto 'Send a Message'.

A new page will open up, 'Create New Message'.

Complete it and send your message securely.

Please include your full name, date of birth and postcode.

Warm wishes, Caz @25H 
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Your Community Expert

Re: refunds as part payment

Hi @bookworm63, thanks for your message! Can you please send over a private message to Tesco-Bank? I'll then be able to take a closer look into this for you. 

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Safe hands

Re: refunds as part payment

Morning @bookworm63 

I see you have a response from @KellyT  requesting you send a 'Private Message' over and she'll have a look for you. Please complete the 'Private Message' urgently using the instructions above.

Warm wishes, Caz @25H 

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In the know

Re: refunds as part payment

Good evening,

 

Somewhat late to the party but it looks like you're in safe hands thanks to @25H @KellyT and @CSKBrambles .

 

For yourself, and anyone else who has a similar query, under the Terms and Conditions (https://www.tescobank.com/assets/sections/credit-cards/pdf/terms-and-conditions-0120.pdf)

 

Part 3: Paying your bill - Refunds to your account don't count towards your minimum payment.

 

Hope that helps too.

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Safe hands

Re: refunds as part payment

Good morning @heanor_man_34 

Late or not, you're always welcome  😁

Additional good advice 👍

Caz @25H 

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Safe hands

Re: refunds as part payment

Good Morning @25H 

 

Great advice from @heanor_man_34 

Consistently reliable support from you both as always.

 

Regards, Chris @CSKBrambles 

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Safe hands

Re: refunds as part payment

Good morning this lovely sunny day @CSKBrambles 

Great advice and support from you too.

What a team 👏👏👏

Enjoy your weekend, Caz @25H 

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Safe hands

Re: refunds as part payment

Thanks Caz @25H 

It's great working alongside you.

I'm hoping another will be equally success later today !

Have a great weekend too.

Regards, Chris @CSKBrambles