I keep receiving an error message on both Android and iOS banking app, on a range of different devices, "We can't display your account details. Please come back later, or try again now. (DDB-01)."
This happens after putting in my username, my pin, my one time code, and my password. It has been happening for weeks, with no success from customer services.
I can login on a web browser (finally) just not on the app. Any help?
Hi @LukeKav, sorry to hear this. We're not aware of any issues at the moment with our mobile app. Could you try deleting and re-downloading the app on both of your devices and let us know how you get on? If this doesn't help, the best thing to do is give our Online Helpdesk a quick call who can take a look at this for you. You can reach them on 0345 300 3511 (24/7) - Brogan
Thanks for your reply. I've actually been in touch with the online helpdesk more time than I can count about so many issues with online and app banking, though i've come across no one who can help with this matter.
That being said, I have already deleted the app, reinstalled etc. My Wife can gain access to her account using my app, but I cannot access mine.
Just to clarify, this has been tried on a Samsung Galaxy Tab A, an iPhone 7, an iPhone XR, the Razer Phone 1, and lastly a new Samsung Galaxy S10.
Is this just the mobile app you are having issues with or have you been able to access your online banking using the desktop version? - Thomas
That's odd, @LukeKav! So I can check this for you, could you please send a private message to Tesco-Bank with your full name, DOB and postcode? - Caroline