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Unable to perform digital transactions or login to online banking

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Unable to perform digital transactions or login to online banking

Since friday I am unable to make any digital payments and upon logging in to online banking I am greeted with the message 

'We couldn't find any open accounts for the username you've logged in with'

 

According to your twitter online banking and payments are back up and running, this doesn't seem to be the case, can I have some truthful information as to what is happening?

3 REPLIES 3
Your Community Expert

Re: Unable to perform digital transactions or login to online banking

Thanks for getting in touch, sorry to hear you’re having issues online. So I can look into this further, can you please send us a private message using Tesco-Bank?

Here to Help

Re: Unable to perform digital transactions or login to online banking

Thanks, could you tell me how to send a private message please?

Your Community Expert

Re: Unable to perform digital transactions or login to online banking

If you search “Tesco-Bank” in the search field and select “Users”, you will be taken to our profile where you should see “Message”. This will open a private message with us.