Hi there, I'm sorry to hear about any confusion that's been caused. Can you please send over a private message containing your full name, DOB and postcode? I'll then be able to look into this further for you.
Hi @pixxiie, if we've sent the documents to you for signing then these will take 3-5 days to arrive, these then need returning to us and we'll process them at our end and the moneys will be sent by Faster Payments within the timescales on the above FAQ.
If you're now sure whether you were approved, please send us a private message and include your DOB, full address, postcode and the loan term you applied for and we'll check this at our end :-)