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Card available balance

Here to Help

Card available balance

Hi I have paid my credit card and brought it up to date and below credit limit, however on the app it says £0.00 even though my balance is below my limit. The payment has been posted to my account and not pending , but still £0.00 to spend. Can anyone help?
3 REPLIES 3
Your Community Expert

Re: Card available balance

Hi @Montanasmith82, depending on how you make the payment it can take up to 48 hours for the payment to clear and the available balance to reflect this. I hope this clarifies things for you.

Here to Help

Re: Card available balance

- Removed by mod.

 

 

Your Community Expert

Re: Card available balance

@Montanasmith82 I've removed your post as we don't encourage customers to provide payment information publicly.

 

This can sometimes happen if you pay an amount that's higher than your credit limit or if you pay more than your last statement balance. The quickest resolution would be to give us a call to look over your account. You can reach us on 0345 300 4278, my colleagues are available 24/7 - Joe