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Financial Worries

I would like someone else to be able to deal with my account, what do I need to do?

With your permission we can discuss your account(s) with someone else acting on your behalf. In order to add an authorised person, you can:

For Current Accounts, Credit Cards and Loans

  • Call us when the person you’d like to act on your behalf is with you, on: 0345 6710677* (Credit Cards) or 0345 3004547* (Loans) 0345 3666468* (Current Accounts)
  • Write to us at Tesco Bank, PO Box 27032, Glasgow, G2 9FX including the name, DOB and contact number for the person you would like to be able to deal with things on your behalf. We will then add the authority for this person on to your account(s)

By giving authority to someone to act on your behalf, you give them permission to:

  • Make a payment
  • Obtain the current balance
  • Obtain the statement balance
  • Check when payments are due
  • Check the minimum payment amount

The third party will not be able to change your account details or ask for statements. You can request the third party be removed from having access to your account at any time. Lines open Mon-Thu 8am-9pm, Fri 8am-8pm and Sat 8am-5pm.

For Car and Home Insurance

Please call 0345 030 3188* and we can add a nominated person to your account. Lines open Mon-Fri 8am-9pm, Sat-Sun 9am-5pm.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.


Hi, could I please provide authorisation for my wife to discuss my account via email instead of posting you a letter? 

Hi @Les098, I'm afraid we don't have an email address for this. It would have to be done by post or by calling us as detailed above. Apologies for any inconvenience - Thomas

I have several health problems, but don't have someone to act for me, I have tried to enter my car insurance account but entered wrong password 3 times and was told to change my password, but have not got use of my old phone number, so cannot get code. Sorry I know now I should have given you my new number.

Hi @ALLANSTRATTON, thanks for your message. If you can send us a private message, we will be able to help you with this matter today - Saqib