Online banking

Online banking

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Disputed transactions and Chargebacks

I've purchased good or services but not received them

If you were given a specified delivery date, please contact us for assistance if this date has passed.

If you weren’t given a specified delivery date, please allow enough time for it to be delivered before getting in touch. If you ordered something on a Mastercard card, please allow 30 days; if you have a VISA card, it’s 15 days.

You can phone us on 0345 300 4278 (Credit Cards) or 0345 300 4278 (Current Accounts). So we can help you as quickly as possible, please make sure you have the following information available:

  • Your credit card number or your sort code and account number
  • The date and merchant name on the transaction you want to dispute (you can find this on Online Banking, the Mobile App or your paper statement)
  • A description of the goods or services you purchased
  • The date that you were meant to receive the goods or service (if one was given to you)

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.