From our current account that likes to thank you as you spend, to our travel money delivered wherever it's most convenient for you, we aim to give you banking the way you want it.
Whether it's to help manage your spending, spreading the costs of a one-off purchase, or the serious business of buying a house, we've got it covered.
Our range of savings accounts can give you competitive rates and easy access, while our ISAs offer tax free saving for you and your children.
Whether you're protecting your car, your pets, your house, or just want to be safe on your travels, we have a comprehensive range of insurances with options that let you tailor your cover to your lifestyle.
Calculators and comparison tables, jargon busters and top tips - our selection of tools and helpful information can help you get to grips with our products.
If you're already banking or have insurance with us and you've got a question, need some help, or want to know what's available to you, you've come to the right place.
Before we can assist you, you’ll need to contact the retailer to try and resolve the dispute. If something you bought was delivered damaged, you must report this to the retailer immediately.
If you can’t resolve the dispute with the retailer, we may be able to help.
You can phone us on 0345 300 4278 (Credit Cards) or 0345 835 3353 (Current Accounts) – just make sure that you have the following information available:
We’ll ask you to provide a description of the goods and details of what is wrong. In some cases, we will ask you to provide evidence from an independent expert confirming the problem.
You will also need to attempt to return the goods to the merchant and we may ask you to provide proof of this. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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