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You can change your PIN to something easier to remember at any Link cash machine.   Just choose PIN services and follow the on-screen instructions.   Please note you cannot change your PIN over the phone or via the Online Banking service.
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You can request a cheque book when you apply for your current account and we'll send one to you. If you have digitally signed for your current account during the application process, we will send you a signature form to complete and return before issuing you with a cheque book. If you want to request a cheque book after your account is open, simply call us on 0345 835 3353* (or minicom 0345 366 6471*). Lines are open 24 hours a day, seven days a week.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Quick transfer only lets you transfer money between Tesco Bank Current Accounts and savings accounts.   You can transfer money to another bank account using the Move money out quick link on your Account Overview.
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To set up and/or manage your alerts, log in to Online Banking, click on your account and then select Manage account on the right hand side. Under Your alerts on the right hand side of the screen, select Manage your alerts from the drop down menu on the right hand side of the screen, under Account Overview. If you have more than one account, choose your account from the drop-down menu, then select Manage alerts. Paid and unpaid transaction alerts Choose how you want to receive alerts, either by email or SMS, or if you don't want to get alerts anymore, select Off then Continue. Paid/unpaid transaction alerts are only available for current accounts. Arranged and unarranged overdraft alerts We will try to send you an alert by SMS if we see that you are close to or have moved into an arranged or unarranged overdraft. You can choose how you want to receive these alerts, either by email or SMS, or if you don’t want to get alerts anymore, select Off, then continue. Balance alerts  Choose how you want to receive alerts, either by email or SMS and set the balance limits you want in whole pounds, for example 100, 250, then Continue. If you don't want to get balance alerts anymore, select Off, then Continue.
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Amendments We cannot make any changes to any existing direct debits and you will need to contact the company directly to do this (unless this is for a Tesco Bank product). Cancellation Although we can cancel direct debits, you must provide 3 working days notice and we would always recommend cancelling this directly with the company as well. You can cancel your direct debits via Online Banking or by calling Customer Services . Once logged into Online Banking: Click on your account and then select Manage account on the right hand side. This will take you to your Account Overview page where you need to select the relevant account. Under the Move your money section, click Manage payments. You can then select the direct debit from the list, once selected please click Cancel.
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The type of contactless debit card we are giving you is based on your application and the information held by credit reference agencies.   To help you avoid going overdrawn, your new card will always attempt to check that you have enough money to make a payment.   Sometimes when you try to make a payment, your card might not work if the seller can’t check you have enough money to make the payment, for example: at Pay at Pump or buying tickets on a train.   It is not possible to change the type of contactless debit card on an account. You would need to apply for a new account and once your application has been received, we would then make a decision on the type of card to be issued.    
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Call us straight away on 0345 835 3353* (or minicom 0345 366 6471*) to report your current account debit card lost or stolen. Lines are open 24 hours a day, seven days a week.   You'll normally receive your replacement card within 7 - 10 working days after reporting it lost, stolen or damaged.   Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Please call us on 0345 071 6153* and speak to one of our specialist advisors who will be able to assist you. We'll ask to see the original death certificate, which we'll return to you. You'll still be able to access your account and your money. For more information, please visit our bereavement support on our website. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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You can ask us to switch your current accounts when you apply for a Tesco Bank current account online.  To switch after your account is open, log in to Online Banking   Click on your account and then select Manage account on the right hand side. Select current account, or the account nickname, above the account number and sort code on the Account Overview. Select Switch an account from Your account preferences. Enter the details for your old current account, then Continue. Read both the Current Account Switch Agreement and the Account closure terms and conditions and check the boxes to confirm you agree to these, then Continue. Check and Confirm the switch details are correct. Your account will be switched within seven working days. If you want to switch on a later date, call us on 0345 835 3353* (or minicom 0345 366 6471*). Lines are open 24 hours a day, 7 days a week. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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You can transfer money abroad using Online Banking. Once logged in, click on your account and then select Manage account on the right hand side. Select Move money out on your Account Overview and go to the Outside the UK section of the Move money out page (scroll down). To transfer money to an account you've paid into before: Choose the payee from the drop-down menu, then Continue The exchange rate, international payment fee and payment date will be shown Enter a reference so the payee will know the payment is from you, complete the amount either in GBP or the foreign currency, then Continue Check and Confirm your payment details To transfer money to an account you've not paid into before: Select NEW PAYEE, complete the payee's name and address and their SWIFT/Bank Identifier Code (BIC) and International Bank Account Number (IBAN), then Continue Select the payee from the drop-down menu and follow the instructions above to complete the payment   The person you're paying needs to give you their SWIFT/Bank Identifier Code (BIC) and International Bank Account Number (IBAN). There will be a fee when you make an international payment; £10 per transaction for European countries and £20 per transaction anywhere else. The fee is dependent on the country you're sending the payment to and will be confirmed before you make your payment. Please note: check with the other bank to make sure they do not apply any additional charges. For more information on our international charges, please see our existing FAQ 'What fees do you charge on a current account?'
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