Current Accounts

Sometimes your payments might be declined , this could be because:   You could have pending payments or direct debits which impact your available balance. Some chip and PIN readers may experience connection issues which means the merchant cannot contact Tesco Bank to authorise your transaction. Depending on the type of card you were issued with at the time of applying for your Tesco Current Account, you may not be able to use your card for offline transactions such as Pay at Pump or Transport for London (you will know if you have this type of card as the seventh digit of the long card number across the middle of your card will be a 5).  This is a safety precaution as some merchants do not check that you have funds available in your account before taking a payment. This could lead to fees being applied to your account and placing you in an unarranged overdraft at 18.9% EAR (variable). Representative example: 18.9% EAR variable (assumed overdraft £1,200).   For more information on our fees, please see our existing FAQ Why do I have a different type of contactless debit card?

No, you can't add another account holder to your account once it's open.   Joint accounts can only be set up at the time of application for a Tesco Bank Current Account.   Please note: You can have two Tesco Bank current accounts.

You can send money within the UK using Online Banking or the Mobile Banking App. To use Online Banking, simply log in and click on your account and then select Manage account on the right hand side. Select Move money out on your Account Overview page. To send money to an account you've paid into before: Choose the payee from the drop-down menu, then Continue You can enter a reference so the payee will know the payment is from you Choose whether you would like the frequency of the payment to be one-off or regular Input the amount and select the date in which you would like the payment to leave your account, then Continue Check and Confirm your payment details To send money to an account you've not paid into before: Select NEW PAYEE Input the payee's name, sort code and account number You can enter a reference so the payee will know the payment is from you Choose whether you would like the frequency of the payment to be one-off or regular Input the amount and select the date in which you would like the payment to leave your account, then Continue Check and Confirm your payment details To use the Mobile Banking App, simply log in to the Mobile App and select the Move money option then select Payments. To send money to an account you've paid into before: Choose the payee from the list You can enter a reference so the payee will know the payment is from you Input the amount you would like to transfer and then select Next Select whether to make the payment Now or Choose a date Select Make payment To send money to an account you've not paid into before: Choose Add a new payee Input the payee's name, sort code and account number You can enter a reference so the payee will know the payment is from you Select Add payee You will be presented with a Make a payment now? Message, select Yes Input the amount you would like to transfer and then select Next Select whether to make the payment Now or Choose a date Select Make payment See also: How do I transfer money abroad?

You’ll collect extra Clubcard points when you use your Tesco Bank current account debit card to make purchases online and in stores, and that’s not just in Tesco stores. Your Clubcard points will be added to your Clubcard account.   If you applied for your account after 19 October 2018: You will collect 1 Clubcard point per £1 spent in each debit card purchase transaction (£1 minimum) within Tesco in addition to your standard Clubcard points, and collect 1 Clubcard point per £8 spent in each debit card purchase transaction (£8 minimum) outside Tesco.   If you applied for your account on or before 19 October 2018: You will collect 1 Clubcard point per £1 spent in each debit card purchase transaction (£1 minimum) within Tesco in addition to your standard Clubcard points, and collect 1 Clubcard point per £8 spent in each debit card purchase transaction (£8 minimum) outside Tesco, guaranteed until 1 April 2019.   Guarantee Terms & Conditions (for customers who applied for their account on or before 19 October 2018)   Until 1 April 2019 we guarantee you will collect 1 Clubcard point per £1 spent in each debit card purchase transaction (£1 minimum) within Tesco in addition to your standard Clubcard points and collect 1 Clubcard point per £8 spent in each debit card purchase transaction (£8 minimum) outside Tesco.   Exclusions apply. Clubcard points collection rates are subject to change. There are some products at Tesco you can’t Collect Clubcard points on, see the Tesco Clubcard Terms and Conditions and website at www.tesco.com/clubcard/help/terms-and-conditions for exclusions. The Tesco Clubcard Scheme is administered by Tesco Stores Limited, Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA, who are responsible for fulfilling Clubcard points.

This can be found on the last page of your monthly statement, under the section 'Things you need to know' and then 'How do I receive money from outside UK'. To view your statements, please log in to Online Banking or view via the Mobile App. Once logged into Online Banking; Click on your account and then select Manage account on the right hand side. This will take you to your Account Overview page. Scroll down and on the right had side under Your document Store, click View your statements. For information on our fees and charges, please see our existing FAQ 'What fees do you charge on a current account?'

You will need to order a PIN reminder. This should arrive within 3 - 5 working days and can be requested by logging in to your Online Banking. Once logged in;   Click on your account and then select Manage account on the right hand side. This will take you to your Account Overview page, select which current account you need the reminder for. From the menu on the left hand side, click PIN reminder. You will then need to enter the last 4 digits of the card and choose whether to get a reminder of existing PIN or request a new one. Once completed, click Submit. Once received you will need to visit a Link ATM machine and choose PIN services, then follow the on-screen instructions to unlock your PIN. Customer services cannot unlock this and you will still need to visit a Link ATM once you have received a reminder.

You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled.  We'll guide you through this process if you choose to do this. To cancel a switch, call us on   0345 835 3353*   (or minicom   0345 366 6471*). Lines are open 24 hours a day, seven days a week. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

You can change your PIN to something easier to remember at any Link cash machine.   Just choose PIN services and follow the on-screen instructions.   Please note you cannot change your PIN over the phone or via the Online Banking service.

Amendments We cannot make any changes to any existing direct debits and you will need to contact the company directly to do this (unless this is for a Tesco Bank product). Cancellation Although we can cancel direct debits, you must provide 3 working days notice and we would always recommend cancelling this directly with the company as well. You can cancel your direct debits via Online Banking or by calling Customer Services . Once logged into Online Banking: Click on your account and then select Manage account on the right hand side. This will take you to your Account Overview page where you need to select the relevant account. Under the Move your money section, click Manage payments. You can then select the direct debit from the list, once selected please click Cancel.

If you want to request a cheque book, simply call us on 0345 835 3353* (or minicom 0345 366 6471*). Lines are open 24 hours a day, seven days a week. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.