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If you are using your debit card abroad, a currency conversion fee of 2.75% of the purchase price will be applied.   If you withdraw cash abroad, there is an additional 1% fee on top of the 2.75% currency conversion fee.   Find out more about using your debit card abroad.    We use a Visa exchange rate to calculate the conversion fee.   View Visa's exchange rates.   For more information on our fees and charges, please see our FAQ.
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To view your statements and documents online, log in to Online Banking, click on your account and then select Manage account in the top right hand corner.   Select either View your statements or View all documents from the Your document store on the right-hand side of the Account Overview. The last 20 items for all your accounts will be displayed.   If the statement or document you want is not displayed automatically, you can search for these by selecting your account and the document type from the drop-down menus.   You cannot view statements for closed accounts, only ones that are open.   Please note: View your statements will only show your statements. View all documents will show all documents including statements.
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With some debit cards, we need to be able to check you have enough money in your account to authorise the transaction. Unfortunately, Pay at Pump does not allow us to do this.   You will know if you have the type of card that needs authorised as the seventh digit of the long card number across the middle of your card will be a 5).   Please remember that as long as you have enough money in your account, you will be able to pay at the kiosk should the Pay at Pump option not be available.
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Call us on 0345 835 3353* (or minicom 0345 366 6471*) to close your account. If you need to close your joint account, either party can do this.   If you want to remove an account holder, both account holders need to be present when calling and pass security.   Lines are open 24 hours a day, seven days a week. Calls may be recorded.    *This number may be included as part of any inclusive call minutes provided by your phone operator.
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You can send money within the UK using Online Banking or the Mobile Banking App. To use Online Banking, simply Log in and click on your account and then select Manage account in the top right hand corner.   Select Move money out on your Account Overview   To send money to an account you've paid into before: * Choose the payee from the drop-down menu, then Continue * You can enter a reference so the payee will know the payment is from you * Choose whether you would like the frequency of the payment to be one-off or regular * Input the amount and select the date in which you would like the payment to leave your account, then Continue * Check and Confirm your payment details   To send money to an account you've not paid into before: * Select NEW PAYEE * Input the payee's name, sort code and account number * You can enter a reference so the payee will know the payment is from you * Choose whether you would like the frequency of the payment to be one-off or regular * Input the amount and select the date in which you would like the payment to leave your account, then Continue * Check and Confirm your payment details   To use the Mobile Banking App, simply log in to the Mobile App and select the Move money option then select Payments.   To send money to an account you've paid into before: * Choose the payee from the list * You can enter a reference so the payee will know the payment is from you * Input the amount you would like to transfer and then select Next * Select whether to make the payment Now or Choose a date * Select Make payment   To send money to an account you've not paid into before: * Choose Add a new payee * Input the payee's name, sort code and account number * You can enter a reference so the payee will know the payment is from you * Select Add payee * You will be presented with a Make a payment now? Message, select Yes * Input the amount you would like to transfer and then select Next * Select whether to make the payment Now or Choose a date * Select Make payment See also:  How do I transfer money abroad?
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No, you can't add another account holder to your account once it's open.   Joint accounts can only be set up at the time of application for a Tesco Bank Current Account.   Please note: You can have two Tesco Bank current accounts.
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You’ll collect extra Clubcard points when you use your Tesco Bank current account debit card to make purchases online and in stores, and that’s not just in Tesco stores. Your Clubcard points will be added to your Clubcard account.   If you applied for your account after 19 October 2018: You will collect 1 Clubcard point per £1 spent in each debit card purchase transaction (£1 minimum) within Tesco in addition to your standard Clubcard points, and collect 1 Clubcard point per £8 spent in each debit card purchase transaction (£8 minimum) outside Tesco.   If you applied for your account on or before 19 October 2018: You will collect 1 Clubcard point per £1 spent in each debit card purchase transaction (£1 minimum) within Tesco in addition to your standard Clubcard points, and collect 1 Clubcard point per £8 spent in each debit card purchase transaction (£8 minimum) outside Tesco, guaranteed until 1 April 2019.   Guarantee Terms & Conditions (for customers who applied for their account on or before 19 October 2018)   Until 1 April 2019 we guarantee you will collect 1 Clubcard point per £1 spent in each debit card purchase transaction (£1 minimum) within Tesco in addition to your standard Clubcard points and collect 1 Clubcard point per £8 spent in each debit card purchase transaction (£8 minimum) outside Tesco.   Exclusions apply. Clubcard points collection rates are subject to change. There are some products at Tesco you can’t Collect Clubcard points on, see the Tesco Clubcard Terms and Conditions and website at www.tesco.com/clubcard/help/terms-and-conditions for exclusions. The Tesco Clubcard Scheme is administered by Tesco Stores Limited, Tesco House, Shire Park, Kestrel Way, Welwyn Garden City, AL7 1GA, who are responsible for fulfilling Clubcard points.
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Sometimes your payments might be declined , this could be because:   You could have pending payments or direct debits which impact your available balance. Some chip and PIN readers may experience connection issues which means the merchant cannot contact Tesco Bank to authorise your transaction. Depending on the type of card you were issued with at the time of applying for your Tesco Current Account, you may not be able to use your card for offline transactions such as Pay at Pump or Transport for London (you will know if you have this type of  card as the seventh digit of the long card number across the middle of your card will be a 5).  This is a safety precaution as some merchants do not check that you have funds available in your account before taking a payment. This could lead to fees being applied to your account and placing you in an unarranged overdraft at 18.9% EAR (variable). For more information on our fees, please see our FAQ.   Why do I have a different type of contactless debit card?
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You can cancel your switch up to seven working days before your switch date. After that only certain elements can be cancelled.  We'll guide you through this process if you choose to do this.   To cancel a switch, call us on   0345 835 3353*   (or minicom   0345 366 6471*).   Lines are open 24 hours a day, seven days a week. Calls may be recorded.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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This can be found on the last page of your monthly statement. To view your statements, please log into Online Banking or view via the Mobile App.   For information on our fees and charges, please see our FAQ.   If you are having difficulty locating online, please call us on 0345 835 3353* (or minicom 0345 366 6471*) to get the Swift/Bank Identifier Code (BIC) and the International Bank Identification Number (IBAN).   Lines are open 24 hours a day, seven days a week. Calls may be recorded.   *This number may be included as part of any inclusive call minutes provided by your phone operator.
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