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You can update your contact details and address for your Credit Card, Current Account, Savings or Loan account via Online Banking. Once logged in: On the   My Overview   page, click   'Settings'   and select 'Personal details'   from the drop down list. On the   Personal details   page you have the option to edit your Address or Contact details. Please click on the   'Edit'   button next to the pencil icon to update your details. To update your contact information, please update the required fields and once completed, please click on the blue box   'Update your contact details'. Confirmation will appear at the top of the screen to confirm your details have been updated. To update your Address, please enter the house number or name and the post code, then click on the blue   'Find address'   button. If the correct address is displayed then click the blue   'Confirm address'   to update your details and confirmation will appear at the top of the screen. If the address details are not correct, click   'Enter address manually'   and you will be asked to enter your full address. Once entered, click   'Update address'   and a confirmation message will appear at the top of the screen. Please note, when we update your address or contact details we will also send you a text to let you know it has been updated successfully. Should you receive a text like this and you have not updated your details, please contact us. If you need to change your name following marriage or divorce etc, please refer to our existing FAQ   'Name change - what do I need to do? It may not be possible to make purchases online with your credit card if we don’t have your current mobile number. We need this to send you a code by text to make sure it's you and keep your account secure.  If you have an additional cardholder on your account you will need to contact us to update their mobile number on 0345 300 4278*. Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator. Please note: If you have any Tesco Bank Insurance policies, you will have  to update your address and mobile number for those separately.
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Don't worry, there is no need to contact Tesco Bank and inform us that you are going abroad. Your credit card will automatically work in shops and cash machines just like it does in the UK. Read more about our international fees, charges and security. Some other things to consider: Check your credit card to make sure it doesn’t expire while you’re abroad. Take more than one card with you in case you lose your card or it becomes damaged. Make sure you have our overseas contact telephone number with you (+44 1268 508027).  If you are using your card online when you are abroad, you may experience a delay in receiving the code we send to your phone to check its you making the purchase. Consider setting up a direct debit or standing order to cover any payments due while you’re away. Find out more about paying your credit card in our existing FAQ. Make sure we have your up-to-date contact details including your mobile telephone number. If your cards are registered with a card protection agency, ensure you have their contact telephone number and policy number with you. If you or an additional cardholder buy foreign currency from Tesco Travel Money with your Tesco Bank Credit Card, either through our website or at an in-store bureau, this will be treated as a purchase transaction. If you buy foreign currency or traveller's cheques from any other seller, this will be treated as a cash advance which will incur fees and charges. Don’t let your card out of your sight, especially when making purchases in restaurants and bars.  Familiarise yourself with your PIN before travelling and don’t give your PIN or Online Banking security details to anyone – even if they claim to be from the police or your card company. Shield your PIN with your free hand when typing it into a keypad in a shop or at a cash machine. Should you lose your card, you can block your card permanently or temporarily via the mobile app. For more info please see our lost and stolen FAQ. Should you block your PIN whilst abroad, you are unable to unblock it using a foreign ATM When you get back   Check your credit card statements carefully for unfamiliar transactions.  If there are any, report them to us as soon as possible on 0345 300 4278*. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Once you have received your card, the easiest way to activate it is via our   Mobile Banking App. Just download the app to your phone and it will guide you through the process. Alternatively, you can call us to activate your card. You will be asked to enter your 16 digit credit card number so please have this ready. If you’ve already registered for Online Banking you will also need to enter selected digits from your Security Number. If there are additional card holders on the account then this will also activate their cards. Our telephone number is 0345 300 4278* (Minicom 0345 671 0676*).  If you're not already registered for Online Banking, then please  follow these instructions . Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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Requesting an increase is easy, you can do this in the comfort of your home by logging in to Online Banking, selecting your credit card, clicking 'More' and then 'Credit limit'. Or if using our Mobile App, simply head to the 'Account Management' section and select 'Manage credit limit'. Approval of any credit limit increase depends on your circumstances. By requesting a credit limit increase you are authorising us to review your credit history and any other relevant information required to process your request. You will not be eligible for a credit limit increase if: Your credit limit has changed in the last 10 months (increase or decrease) You’ve had your credit card for less than 6 months You have more than one credit card in your name You’re over your current credit limit You are in arrears and with our collections team (due to outstanding payments) Please carefully consider any increase to your credit limit as it may increase the risk of taking on too much debt, which may be costly or take a long time to pay off. Decreasing your credit limit can be done easily and at any time by logging into Online Banking or our Mobile App and following the same steps as mentioned earlier. The minimum that you will be able to decrease your limit to is £250, or 105% of your current balance.
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You can use your card to make cash withdrawals of up to £300 per day at a cash machine (subject to any cash machine limit) , over the counter at a bank or from a cash provider.  You can also use your card to make cash transactions. Examples of cash transactions are gambling transactions (lottery tickets, scratch cards and betting etc), wire or international money transfers, repaying borrowing (e.g. loans and mortgages), purchasing foreign currency outside of Tesco Travel Money, payments to prepaid or virtual cards, investments, share trading and spread betting. Depending on the type of transactions, a fee will be applied: Cash withdrawals   –   3.99% handling fee (minimum charge of £3.00) Cash transactions – 3.99% handling fee (no minimum charge) Foreign exchange fee - 2.75% handling fee (no minimum charge and this is applied in addition to any cash fees) For more information on transaction types, your APR and interest rates, please refer to the summary box which can be found on the back of your credit card monthly statement or the Terms and Conditions that you received with your Tesco Bank credit card. We also confirm all interest on fees on your monthly statement which can be viewed via Online Banking or our Mobile App. If you are unsure if the transaction will be classed as a purchase or a cash transaction, then please check with the retailer or merchant and ask them how they will process the transaction. For more information on using your credit card overseas, you can view the following FAQ: What do I need to know before using my Credit Card abroad?
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If you think your card has been lost or stolen, you should let us know straight away. Using our mobile banking app, open the ‘Lost or stolen card’ feature in ‘Account management’ on iOS or by clicking the button at the bottom of the screen on the left hand side on Android. From there you will be able to: Block your card, all transactions (except pending transactions) and any additional card holders Unblock your credit card if you find it again Report it either lost or stolen and order a replacement card  Alternatively you can contact us on 0345 300 4278*, Textphone 01423 532 152 or +44 1268 508 027 if you are out of the country. This service is available 24 hours a day, 7 days a week.  Please note that if there are multiple cards on the account, this will block all of them. If a replacement card is requested, new cards will be issued to both the primary card holder and any additional account holders.  Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.
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A balance transfer allows you to move debt from one credit card to another, in your name only. This could save you money if you're paying a higher rate of interest on the credit card with the existing balance. A money transfer allows you to borrow money on your credit card and transfer it to your current account. This could help if you can't pay for something directly using your credit card. The amount you pay will depend on the type of transfer you want to make and your card's terms and conditions, but it's normally a percentage of the amount that you want to transfer. You can transfer up to 95% of your available credit limit. Balance transfers can take up to 3 working days and money transfers can take up to 2 working days. Fees are applied for both types of transfers and are available to view via the mobile app.
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You can arrange a money transfer by heading to the ‘Account Management’ section of our Mobile App or by logging in to Online Banking. You can borrow up to 95% of your available credit limit and the money will be in your bank account within 1 - 2 working days. The fee you pay will depend on your card's terms and conditions, but it's normally a percentage of the amount that you want to transfer. Please note that your available credit will not take in to account any interest that is due to be applied to your account so please ensure there is sufficient funds left to cover this.
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If you’re automatically accepted If you're automatically accepted when you apply for your card, we will send you a text within 2 working days welcoming you to Tesco Bank. This will also contain confirmation of your delivery timescales.   If you’re referred If we need make some further checks before making a decision on your application, we’ll get in touch within 5 days to let you know what we need.   If you're declined If we're unable to offer you a credit card, we'll normally let you know the reason why as soon as we've processed your application.    What happens after you're accepted You’ll receive your card 5 - 7 days after your application is accepted, along with your Terms and Conditions, a copy of your credit agreement and your welcome booklet, which has lots of information that will help you get started with your new card. Your PIN will be sent separately. It’s normal to get this first. You’ll need to   activate your card   once you’ve received it before you can start using it.  If you requested a balance transfer during your application, you'll need to activate your card within 60 days in order for this to be processed. If there are additional card holders on the account, activating your primary card will also activate their cards.
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Yes, you can share the benefits of your credit card by adding an additional cardholder (aged 18 or over). They’ll receive their own card and PIN allowing them to spend on your account. You’ll need to ensure that you have the additional cardholder’s permission to provide their data and that they’ve been provided with a copy of the Privacy Notice beforehand. This can be found at tescobank.com/cards You’ll be responsible for all transactions and charges incurred by your additional cardholder. Please note that it's only possible for the primary account holder to discuss the account with us over the phone. To request an additional cardholder, simply log in to Online Banking and select ‘Manage account’ or give us a call.
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