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Credit Cards

How do I update my mobile number and address online?

You can update your contact details and address for your Credit Card, Current Account, Savings or Loan account via Online Banking. Once logged in:

  1. On the My Overview page, click 'Settings' and select 'Personal details' from the drop down list.
  2. On the Personal details page you have the option to edit your Address or Contact details. Please click on the 'Edit' button next to the pencil icon to update your details.
  3. To update your contact information, please update the required fields and once completed, please click on the blue box 'Update your contact details'. Confirmation will appear at the top of the screen to confirm your details have been updated.
  4. To update your Address, please enter the house number or name and the post code, then click on the blue 'Find address' button. If the correct address is displayed then click the blue 'Confirm address' to update your details and confirmation will appear at the top of the screen.
  5. If the address details are not correct, click 'Enter address manually' and you will be asked to enter your full address. Once entered, click 'Update address' and a confirmation message will appear at the top of the screen.

Please note, when we update your address or contact details we will also send you a text to let you know it has been updated successfully. Should you receive a text like this and you have not updated your details, please contact us.

If you need to change your name following marriage or divorce etc, please refer to our existing FAQ 'Name change - what do I need to do?

It may not be possible to make purchases online with your credit card if we don’t have your current mobile number. We need this to send you a code by text to make sure it's you and keep your account secureIf you have an additional cardholder on your account you will need to contact us to update their mobile number on 0345 300 4278*.

Calls may be recorded. *This number may be included as part of any inclusive call minutes provided by your phone operator.

Please note: If you have any Tesco Bank Insurance policies, you will have  to update your address and mobile number for those separately.

Comments

ive logged in , im trying to change my telephone details due to your request within a letter  .....it dosnt recoginise my PC so wont let me go any further ....the 2 numbers you have stored are not correct ......i just sends me round in circles !!!.....i ve tried to ring but it just drops off every time !!! ....shocking comms please sort 

Hi @damon52, you will receive a message on screen advising your computer is unrecognised from time to time and this is due to the cookies being cleared from your web browser; this is how we recognise a customer’s device. Normally when this message pops up you should be able to continue your log in by requesting a One Time Access Code to your mobile phone or landline. What would prevent you from completing this process would be part of your security being locked.

 

Please send a private message to @Tesco-Bank  with your full name, DOB and postcode and I'll be able to help you reset your security details - Caroline

I am trying to change my e mail address and my mobile number on my credit card account, I log in but because I need a code, I can’t get as wrong mobile number to text the code too, so I can’t get any further

@Swebby8444 Sorry to hear you've had this trouble. I'm afraid I'd need to ask that you give us a call to update your number. If you give our Online Helpdesk a call on 0345 300 3511 (24/7), they'll be able to do this for you. I'm sorry for the inconvenience.

I recently changed email address however, whilst acknowledgement went to this, my monthly rate update email went to my old email.

Can you please explain why this happened as my online account only contains my new one?

@bazzabears1960 Thanks for getting in touch. When a change is to be made, we collate contact details ahead of time. If you update your details after we’ve planned our mailing schedule, it would go to the previous email address. As long as you received the confirmation, all further correspondence will be sent to the correct email address. I'm sorry for any confusion this has caused.

I am living in Australia and I have been locked out of my Credit Card online account as they password they had sent out to me expiredby  the time the letter was sent to my address. I have since moved house and my card expires in Sept. I need to update my details to stop the new card being sent to the wrong address. I have tried calling the helpdesk but got one of my security questions wrong. How do I get out of this situation. I can write a letter and have my future corrspondence sent to my UK address.

 

Any help is appreciated.

Hi @Hopestar7474, I'm sorry to hear you've had trouble. You can write to us at Tesco Bank, PO Box 27028, Glasgow, G2 9FT and request for your address to be updated. With regards to your online security, please send us a private message with your full name, DOB and postcode so we can help :) - Caroline

I have moved to a new address, can you help me change it online please.

Hi @robo1953, are you having issues updating your address online? - Thomas